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Quality Assurance Analyst, Machine Learning Data Insights
2 weeks ago
About the Role
We are seeking a highly skilled Quality Assurance Analyst to join our team in Cape Town. As a key member of our machine learning data insights team, you will be responsible for assessing the output produced by human in the loop annotators and ML models, ensuring high-quality labeled/annotated data.
In this role, you will have the opportunity to work closely with our science teams to improve ML models. You will provide reports that show the quality assessments completed by your team as well as conducting data analysis to identify key drivers and insights that may be reducing the effectiveness of the models outputs.
Key Responsibilities- Leadership: Knows and communicates the Amazon mission, vision, and strategy, demonstrates passion for delivering a positive customer experience.
- Operational Delivery: Understands operational principles of service delivery, uses data to support continuous improvement, acts as the operational representative for business teams.
- Continuous Improvement: Uses data to identify areas of ongoing improvement in how service is delivered, collaborates with annotation team and linguistic experts to refine and develop annotation guidelines.
A Day in the Life
This is an IC role focused on quality assessments and data insights for the business team to action and drive improvement. You will provide reports that include the outcome and quality assessment of the audit and present findings, trends, and insights to business and science teams.
