Logistics Key Account Manager

4 days ago


Cape Town, Western Cape, South Africa Cartrack Full time

Job category: Others: Transport and Logistics

Location: Cape Town

Contract: Permanent

EE position: No

Introduction

A leading global provider of vehicle telematics, Cartrack is firmly rooted in the belief of being service-centric. It allows us to offer best-in-class quality and financial satisfaction, no matter the size of your fleet or the price of your car. Our proprietary in-house technology provides the best intelligent, actionable data to fleet operators and security for all vehicle owners - across 23 countries over 5 continents.

We have a very exciting opportunity for a Client Centric, Vibrant and Dynamic Key Account Manager based at our Cape Town offices.

Duties & Responsibilities
  • Growing your current book of business through strategic client engagement and an extensive understanding of your client's supply chain process to identify opportunities to support growth
  • Formalise and attend monthly strategic client business review meetings
  • Formalise and maintain client SLA's and SOP's
  • Tender support when applicable
  • Record, update and maintain client information on internal systems
  • Report on servicing activities, client yield management and maintain client rate profiles
  • Facilitate the processing of credit applications where required
  • Ensure a new client's profile is implemented with all relevant internal departments
  • Inform clients of any changes relevant to their business
  • Do the groundwork to either negotiate or re-negotiate delivery rates and services
  • Do the groundwork to either negotiate or re-negotiate SLA's
Experience
  • Have a comprehensive understanding of logistics and operations
  • Have a solid understanding of last mile deliveries
  • 10 years working experience as a Customer Service Servicing Executive, of which at least 5 years were in the logistics industry
  • Minimum 5 years' experience in a Strategic KAM role
Qualifications
  • Matric
  • BCom or any related qualification at NQF level 7
Advantageous Attributes
  • Customer service orientation - Able to handle a demanding customer environment
  • Good problem-solving and decision-making skills
  • Good report writing skills
  • Dynamic self-starter that works independently
  • Ability to handle pressure
  • Can communicate within the team and contribute to the overall success of the team
  • Adaptable as this is a constantly changing environment
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