Logistics Key Account Manager
4 days ago
Job category: Others: Transport and Logistics
Location: Cape Town
Contract: Permanent
EE position: No
IntroductionA leading global provider of vehicle telematics, Cartrack is firmly rooted in the belief of being service-centric. It allows us to offer best-in-class quality and financial satisfaction, no matter the size of your fleet or the price of your car. Our proprietary in-house technology provides the best intelligent, actionable data to fleet operators and security for all vehicle owners - across 23 countries over 5 continents.
We have a very exciting opportunity for a Client Centric, Vibrant and Dynamic Key Account Manager based at our Cape Town offices.
Duties & Responsibilities- Growing your current book of business through strategic client engagement and an extensive understanding of your client's supply chain process to identify opportunities to support growth
- Formalise and attend monthly strategic client business review meetings
- Formalise and maintain client SLA's and SOP's
- Tender support when applicable
- Record, update and maintain client information on internal systems
- Report on servicing activities, client yield management and maintain client rate profiles
- Facilitate the processing of credit applications where required
- Ensure a new client's profile is implemented with all relevant internal departments
- Inform clients of any changes relevant to their business
- Do the groundwork to either negotiate or re-negotiate delivery rates and services
- Do the groundwork to either negotiate or re-negotiate SLA's
- Have a comprehensive understanding of logistics and operations
- Have a solid understanding of last mile deliveries
- 10 years working experience as a Customer Service Servicing Executive, of which at least 5 years were in the logistics industry
- Minimum 5 years' experience in a Strategic KAM role
- Matric
- BCom or any related qualification at NQF level 7
- Customer service orientation - Able to handle a demanding customer environment
- Good problem-solving and decision-making skills
- Good report writing skills
- Dynamic self-starter that works independently
- Ability to handle pressure
- Can communicate within the team and contribute to the overall success of the team
- Adaptable as this is a constantly changing environment
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