Sales Account Development Manager

4 days ago


Cape Town, Western Cape, South Africa City Logistics Full time

About Our Company

CITY LOGISTICS is a dynamic logistics provider with a presence across Southern Africa. Our mission is to deliver exceptional supply chain solutions that drive business growth and exceed customer expectations.

Our Approach

We take a customer-centric approach, working closely with clients to understand their operational requirements and provide tailored solutions. Our team of experts is dedicated to delivering high-value services that meet the unique needs of our clients.

Job Role

The eCommerce Customer Relationship Manager will be responsible for building and maintaining strategic relationships with customers, ensuring alignment between our company's objectives and those of our clients. This role involves identifying new business opportunities, developing strategic account plans, and driving sales growth through effective account management.

Key Responsibilities

  • Maintain and enhance strategic relationships with customers through regular communication and issue resolution.
  • Develop and execute strategies to strengthen customer loyalty and drive business growth.
  • Work closely with internal teams to ensure seamless service delivery and implement customer-focused projects.
  • Monitor and report on customer performance, identifying opportunities for improvement and implementing changes as needed.
  • Collaborate with other departments to identify and address customer concerns, ensuring timely resolution and enhanced customer satisfaction.

Requirements

  • Diploma in Customer Care / Administration / Sales or equivalent experience.
  • Minimum 3 years' experience in client care / client management environment.
  • Valid driver's license and reliable motor vehicle.
  • Able to work effectively in a fast-paced environment and adapt to changing priorities.
  • Excellent interpersonal and communication skills, with ability to build strong relationships with customers and internal teams.


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