Technical Support Role

5 days ago


Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time

We are seeking highly skilled Technical Agents to join our Lightspeed HOSPO Team, a dynamic

environment where your expertise and passion for technology will shine.

Responsibilities & Duties :

As a valued member of our elite support team, your key responsibilities include :

  • Delivering an exceptional customer experience through technical support.
  • Acting as the liaison between customers and internal departments.
  • Promptly troubleshooting and resolving customer issues.
  • Documenting and tracking customer issues and their resolutions.
  • Following established escalation procedures when necessary.
  • Collaborating with team leaders to continuously enhance customer experiences.
  • Performing additional duties and responsibilities as assigned by management.

What We're Looking For :

We seek English Support Specialists who possesses :

  • 1-2 years of experience in a technical environment or an IT background.
  • Excellent communication skills in English (written and verbal).
  • A strong focus on customer service and exceptional attention to detail.
  • Proven troubleshooting skills, particularly with new or complex issues.
  • At least 12 months of customer service experience.
  • Interest in providing opportunities for IT students seeking hands-on experience in a technical
  • Must be willing to work shifts.

Nice-to-Have Skills :

  • A passion for technology and problem-solving.
  • Familiarity with macOS and iPadOS.
  • Experience in retail or hospitality.
  • Knowledge of Zendesk and Point of Sale (POS) systems.
#J-18808-Ljbffr

  • Cape Town, Western Cape, South Africa Hyperclear Tech Full time

    About CyberlogicCyberlogic, a trusted Managed Solutions Provider, serves a diverse range of clients, spanning numerous industries, including the international maritime sector.We specialize in IT leadership, cyber security, cloud solutions, and business intelligence, and our commitment to enabling digital transformation has earned us a reputation for...


  • Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time

    What Were Looking For:We seek English Support Specialists who possesses:1-2 years of experience in a technical environment or an IT background.Excellent communication skills in English (written and verbal).A strong focus on customer service and exceptional attention to detail.Proven troubleshooting skills, particularly with new or complex issues.At least 12...


  • Cape Town, Western Cape, South Africa The Recruitment Guy Full time

    Job DescriptionThis is a Technical Support Specialist position based in Cape Town.Duties and ResponsibilitiesTo provide technical support for various types of machines and equipment across different brands.To deliver specialist training, assistance to customers, field service technicians, and workshop staff.To ensure proper machine training to upskill...


  • Cape Town, Western Cape, South Africa MCI Full time

    Job OverviewMCI, a leading Business Process Outsourcing (BPO) company, delivers tailored solutions to meet the diverse needs of its clients. With a commitment to excellence and innovation, MCI has established itself as a trusted partner in the industry.This Technical Support Representative role involves handling blended inbound phone interactions with...


  • Cape Town, Western Cape, South Africa DataFin Full time

    Job Summary:DataFin is seeking a highly motivated Software Support Technician to join our team. As a key member of our support team, you will be responsible for providing technical support to our customers and ensuring the smooth operation of our software systems. Your primary focus will be on troubleshooting technical software-related issues and managing...


  • Cape Town, Western Cape, South Africa Pure Placements Full time

    About the JobPure Placements is currently seeking a Technical Support Specialist to join our team in Plumstead. This role will provide exceptional support to our clients, troubleshooting technical issues and resolving problems in a timely and professional manner.Key ResponsibilitiesBe the primary point of contact for IT support, providing expert guidance and...


  • Cape Town, Western Cape, South Africa stitch Full time

    Stitch is a payments infrastructure company with a mission to simplify the connection between enterprise businesses and the financial system. Our goal is to empower companies to build better experiences for their customers.We are expanding our team to broaden our product offerings and extend our geographical footprint. This strategic move will enable us to...


  • Cape Town, Western Cape, South Africa Hashtag Nonprofit NPC Full time

    Senior Technical Support RoleWe are seeking an experienced Senior Desktop Support Engineer to lead our technical support team and provide expert assistance to users within the organization.About the PositionThis role requires strong leadership skills, excellent communication abilities, and a deep understanding of computer systems, hardware, and...


  • Cape Town, Western Cape, South Africa GoSolr Full time

    We are looking for a skilled Technical Support Specialist to join our team at GoSolr. In this role, you will work closely with customers to resolve technical issues with their solar systems.You will be responsible for answering inbound calls, troubleshooting technical issues, and providing prompt solutions to customers. You will also make outbound calls to...


  • Cape Town, Western Cape, South Africa Trs Staffing Solutions Full time

    About the RoleWe are looking for a Technical Support Lead to join our team and take on the responsibility of overseeing the technical aspects of our operations.This is an exciting opportunity for a highly skilled and motivated individual who is passionate about delivering exceptional results and driving business growth.Main DutiesLead and manage the...


  • Cape Town, Western Cape, South Africa Datafin It Recruitment Full time

    About the RoleWe are seeking a Technical Support Professional to join our team. As a Technical Support Professional, you will be responsible for providing technical support and assistance to users across the organisation.Your key responsibilities will include:Providing first, second- and third-line technical support to multiple teams across different...


  • Cape Town, Western Cape, South Africa Findojobs South Africa Full time

    We are looking for a skilled Technical Support Representative to join our team at Findojobs South Africa. As a key member of our customer service team, you will be responsible for providing technical support to our clients via various channels. This includes phone, email, and chat support. You will be the first point of contact for our customers and play a...


  • Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Our client is a fast-growing fintech company focused on providing seamless payment solutions to businesses around the globe. They are dedicated to delivering high-quality customer experiences, and they are looking for a Technical Support Specialist to join their team. This role will support merchants once they are live on their platform.Role OverviewOur...


  • Cape Town, Western Cape, South Africa Tbwa ChiatDay Inc Full time

    Job SummaryWe are seeking a technically skilled Technical Operations Manager to deliver world-class merchant and customer experience. This multifaceted role combines managerial, technical, and operational responsibilities, requiring strong leadership skills and a proven track record of managing and scaling technical support teams.


  • Cape Town, Western Cape, South Africa Capita Full time

    As a Technical Support Specialist at Capita, you will play a critical role in ensuring the smooth operation of our customer service operations. You will be responsible for troubleshooting technical issues, resolving customer complaints, and providing expert advice to resolve complex problems.About the RoleThis role requires a strong technical background,...


  • Cape Town, Western Cape, South Africa Yoco↗︎ Full time

    About the RoleWe are seeking a skilled Technical Support Professional to join our team. As a Senior IT Support Engineer, you will be responsible for providing expert technical support and troubleshooting services to our employees.The successful candidate will have a strong understanding of computer systems, mobile devices, and other technology products. They...


  • Cape Town, Western Cape, South Africa Surgo HR & Training Full time

    About the RoleWe are seeking an experienced Level 1 Managed Services Technician to join our team. As a key member of our Managed Services Helpdesk Team, you will be responsible for providing first-line technical support and solutions to our clients through various communication channels.This role involves performing hardware/software installations and...


  • Cape Town, Western Cape, South Africa Time Personnel Full time

    Company OverviewWe are Time Personnel, a leading provider of innovative solutions in the property management sector. Our team is passionate about delivering exceptional customer experiences through cutting-edge financial accounting software.Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our...


  • Cape Town, Western Cape, South Africa Findojobs South Africa Full time

    At Findojobs South Africa, we're seeking a highly skilled and detail-oriented Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for delivering 1st line IT support services to the customer base of our MSP partners.The successful candidate will have excellent analytical skills, with the...


  • Cape Town, Western Cape, South Africa Sagan Full time

    Sagan is a dynamic company that prides itself on delivering innovative solutions. As a Technical Support Representative, you'll be part of our front-line support team, working closely with customers to resolve technical issues and improve overall satisfaction.Your responsibilities will include:Responding to customer inquiries and resolving issues via phone,...