Technical Support Lead

1 week ago


Cape Town, Western Cape, South Africa Trs Staffing Solutions Full time
About the Role

We are looking for a Technical Support Lead to join our team and take on the responsibility of overseeing the technical aspects of our operations.

This is an exciting opportunity for a highly skilled and motivated individual who is passionate about delivering exceptional results and driving business growth.

  • Main Duties
  • Lead and manage the technical support team, ensuring that all technical tasks are completed efficiently and effectively.
  • Develop and implement technical strategies to improve operational efficiency and reduce costs.
  • Collaborate with other departments to ensure that all technical aspects of the business are aligned with overall company goals.
  • Analyze complex technical problems and develop creative solutions to resolve them.
  • Ensure that all technical documentation is up-to-date and accurate.
Requirements
  • Proven experience in a technical support or operations management role with a hands-on approach.
  • Extensive proficiency in hardware installation, configuration, and calibration techniques.
  • Strong understanding of networking principles, protocols, and technologies.
  • Hands-on experience with diagnostic tools and equipment for hardware and network troubleshooting.
  • Demonstrated ability to analyze complex technical problems and implement effective solutions.
  • Excellent communication skills and ability to collaborate effectively with cross-functional teams.
  • Relevant certifications in technical support, networking, or related fields.


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