Technical Support Expert

2 weeks ago


Cape Town, Western Cape, South Africa GoSolr Full time

We are looking for a skilled Technical Support Specialist to join our team at GoSolr. In this role, you will work closely with customers to resolve technical issues with their solar systems.

You will be responsible for answering inbound calls, troubleshooting technical issues, and providing prompt solutions to customers. You will also make outbound calls to follow up on customer inquiries or issues, including gathering feedback from installers to improve our service offerings.

The ideal candidate will have excellent communication skills, a strong problem-solving attitude, and a passion for delivering outstanding customer service. Previous experience in customer service or technical support roles is preferred.

Key Requirements:
  • Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly and concisely.
  • Strong problem-solving abilities and technical aptitude, with a passion for delivering outstanding customer service.
  • Previous experience in customer service or technical support roles, preferably with a minimum of two years' experience.
  • Ability to work in a rotating shift schedule, including evenings, nights, weekends, and holidays.


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