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Customer Service Representative

2 weeks ago

Cape Town, Western Cape, South Africa Surgo Full time

Company Overview

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Surgo, a leading provider of customer service solutions, is seeking a highly skilled and motivated individual to join our team as a Customer Service Agent.

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We are committed to delivering exceptional customer experiences, and we believe that the right candidate will share our passion for excellence and our commitment to quality.

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Salary

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The salary for this position is R9500 per month, which is competitive and reflects the importance of this role in delivering high-quality customer service.

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Job Description

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We are looking for a talented and experienced Customer Service Agent to join our team. The successful candidate will be responsible for:

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  • Responding to customer inquiries and resolving issues in a timely and professional manner;
  • Providing product and service information to customers;
  • Identifying and addressing customer needs through effective communication and problem-solving skills;
  • Maintaining accurate records and reports of customer interactions;
  • Collaborating with internal teams to resolve complex customer issues;
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Required Skills and Qualifications

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To be considered for this role, you must have:

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  • A minimum of 12 months' experience in a customer-facing role;
  • Excellent communication and interpersonal skills;
  • Proven problem-solving and analytical skills;
  • Ability to work effectively in a fast-paced environment;
  • Fluency in English (read, write, speak);
  • Proficiency in MS Office Suite applications;
  • Clear criminal record;
  • Availability to work immediately;
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Benefits

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We offer a range of benefits to our employees, including:

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  • Competitive salary;
  • Ongoing training and development opportunities;
  • Opportunities for career advancement;
  • A dynamic and supportive work environment;
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Others

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Please note that this is a fixed-term contract, and the successful candidate will be required to work Monday to Friday, 08:00 to 17:00, and every second Saturday, 08:00 to 12:00.