Customer Service Agent
2 weeks ago
- Jobs by Location
- Job by industries
Job Objectives
- Delivering high quality customer service and continually contributing towards a culture of customer service excellence – being passionate about the customer experience
- Managing all incoming calls and communicating clearly with our customers, providing support pertaining to questions, resolution of any emerging problems and product / service information with accuracy.
- Being proactive to urgent/emergency situations in accordance with product/service guidelines.
- Providing timely escalation of requests and updating our customers on the progress of resolution.
- Remaining knowledgeable of performance requirements, brands, products, campaigns, and process documentation – being passionate about your own development
- Ensuring all service level goals are understood and achieved.
- Taking the necessary steps to drive up customer retention.
- Following all set Shoprite standards, policies and procedures and providing input when something is not working as well as it should.
- Proactively seeking ways to continuously improve the customer experience.
- Taking initiative and assist teammates in need, where possible (example: with knowledge transfer or language barrier with customer).
- Supporting other responsibilities that may be assigned from time to time.
Qualifications
Essential
- Grade 12 / Matric
Beneficial
- Degree/Diploma or Courses in Communications or a related field.
Experience
Essential
- +5 years' experience in a Customer Services environment or similar role.
- Customer Service jobs
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