Customer Service Representative
3 days ago
To deliver exceptional customer experiences by effectively handling all customer interactions in line with company guidelines.
Key Responsibilities- Provide outstanding customer service to existing clients.
- Safeguard, develop, and enhance customer loyalty and value through excellent service delivery.
- Respond to inbound customers and colleagues escalated sales and queries.
- Identify, qualify, and close new business opportunities.
- Address customer reasons for exploring cancellation, identify opportunities, and look at various options available to retain their business.
- Strive for First Call Resolution on every contact.
- Collaborate with service colleagues to elevate service standards through issue escalation and joint solution development.
- Perform other customer administration and product processing activities as needed to maximize operational efficiency and handle peaks in demand.
Maintain a high level of customer satisfaction, while complying with the required standard of sales/service excellence, best practices, and legal and regulatory requirements. Take correct information, ask the right questions, and offer solutions that leave customers smiling.
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Customer Service Representative
2 days ago
Cape Town, Western Cape, South Africa Digicape Apple Premium Reseller Full timeDigicape Apple Premium Reseller is committed to delivering exceptional customer experiences through our team of highly skilled professionals. We are currently seeking a Customer Service Representative to join our team and play a key role in achieving this goal.The ideal candidate will possess excellent communication skills, both written and verbal, and have...
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Customer Service Representative
24 hours ago
Cape Town, Western Cape, South Africa Scholtz Partners Intentional Full timeScholtz Partners Intentional is looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional mannerProvide product information and...
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Customer Service Representative
2 days ago
Cape Town, Western Cape, South Africa Clicks Group Limited Full timeWe are seeking a highly skilled Customer Service Representative to join our team at Clicks Group Limited. As a Customer Service Representative, you will be responsible for delivering exceptional customer service through efficient customer interactions and point of sale operational activities.Job Description:To deliver service excellence through efficient...
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Customer Service Representative
3 hours ago
Cape Town, Western Cape, South Africa Minacs Full timeCompany OverviewCareer Opportunities in the Travel IndustryWe are seeking a skilled Customer Service Representative to join our team in Cape Town. As a Customer Service Representative, you will be responsible for providing exceptional customer support and assistance to our clients in the travel industry.Job DescriptionYou will work on-site from our vibrant...
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Customer Service Representatives
3 days ago
Cape Town, Western Cape, South Africa Jai Search Consultancy Full timeWe are seeking a Customer Service Representative to join our team at Jai Search Consultancy. This role involves providing excellent customer service to clients in the Dutch language.Job DescriptionThe successful candidate will be responsible for:Responding to customer queries by telephone, email and online chatsHandling and taking full responsibility for...
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Customer Service Representative
7 hours ago
Cape Town, Western Cape, South Africa Sagan Recruitment Full timeJob Title : Customer Service RepresentativeSalary Range : up to 2000 USDWork Schedule : Monday to Friday 8 : 00 AM to 5 : 00 PM (CST)NOTE : INDEPENDENT CONTRACTOR POSITIONCompany Overview :Sagan is an exclusive membership community that connects global talent with US-based businesses. We provide opportunities for talented individuals from vibrant regions...
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Customer Service Representative
3 hours ago
Cape Town, Western Cape, South Africa Somewhere Full timeJob Summary:Somewhere is seeking a skilled Customer Service Representative to provide exceptional support to our customers via phone, email, and live chat. This role offers an opportunity to develop strong understanding of our products and services.About the Role:As a Customer Service Representative, you will be responsible for resolving customer issues...
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Customer Service Representative
5 days ago
Cape Town, Western Cape, South Africa Clicks Group Limited Full timeJob Summary:The Customer Service Representative will be responsible for providing exceptional customer service to Clicks Group customers.Key Responsibilities:Manage multiple queues within the Freshdesk environment, ensuring timely and effective issue resolution.Respond to customer inquiries and resolve complaints via various channels, including phone, email,...
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Customer Service Representative Specialist
3 days ago
Cape Town, Western Cape, South Africa Wns (Holdings) Limited (Adr) Full timeCustomer Service Representative Role OverviewWe are seeking a highly skilled and experienced Customer Service Representative to join our team in the US Insurance Campaign. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues efficiently, and promoting our products.Key...
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Customer Service Representative
6 days ago
Cape Town, Western Cape, South Africa Redember Full timeWe are seeking an experienced Customer Service Representative to join our team at Red Ember Recruitment.About the RoleDeliver exceptional customer service to our clients, responding to their queries and concerns in a prompt and professional manner.Collaborate with internal teams to resolve issues and improve overall customer satisfaction.Develop and...
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Customer Service Representative
2 days ago
Cape Town, Western Cape, South Africa Ajtechnicaldr Full timeAt Ajtechnicaldr, we are looking for a skilled Customer Service Representative to join our team. The successful candidate will be responsible for greeting visitors at our Head Office and directing them to the appropriate individuals.Responsibilities include operating the switchboard for all incoming calls and performing administrative tasks and data...
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Customer Service and Sales Representative
3 days ago
Cape Town, Western Cape, South Africa Kelly Full timeKelly is seeking a Customer Service and Sales Representative to join our team in Gardens. As a Customer Service and Sales Representative, you will be responsible for delivering exceptional customer service, achieving sales targets, and promoting our cellular products and services.Key responsibilities include communicating with clients to understand their...
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Customer Service Representative
3 days ago
Cape Town, Western Cape, South Africa Exclusively Remote Part timeWe are a leading provider of corporate document filing services, helping businesses and clients incorporate their companies in a reliable and efficient manner.Our primary goal is to meet the needs of our customers with professionalism and efficiency. We require a Customer Service Representative to join our team on a part-time basis. The ideal candidate will...
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Customer Service Representative
6 days ago
Cape Town, Western Cape, South Africa Ground One Direct Marketing Full timeWe seek a highly motivated Customer Service Representative to join our team at Ground One Direct Marketing. The ideal candidate will be responsible for providing outstanding customer service, promoting products, and maintaining a clean and organized sales floor.Main DutiesGreet customers and assist them with their queries.Help customers find products and...
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Customer Service Representative
7 days ago
Cape Town, Western Cape, South Africa WNS Analytics Full timeJob Overview:We are seeking a skilled Customer Service Representative to join our team at WNS Analytics. As a key member of our Airline Contact Center, you will be responsible for processing phone transactions and providing exceptional customer service to general and premium customers.Key Responsibilities:Process phone transactions in a timely and efficient...
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Customer Service Representative
3 days ago
Cape Town, Western Cape, South Africa TTEC Full timeAs a Customer Service Representative at TTEC, you will be the face of our company and play a vital role in creating exceptional customer experiences. With 0 to 6 months of customer service experience, you will possess the skills to answer incoming communications from customers, conduct research to provide answers, and resolve issues with compassion and...
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Customer Service Representative
3 days ago
Cape Town, Western Cape, South Africa MCI, LC Full timeWe are seeking a skilled Customer Service Representative to join our team. In this role, you will play a crucial part in ensuring customer satisfaction and resolving any issues that may arise.Key Responsibilities:Respond to customer inquiries and resolve issues in a professional and courteous manner.Communicate effectively with customers to understand their...
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Customer Service Representative
1 day ago
Cape Town, Western Cape, South Africa Ajtechnicaldr Full timeJob SummaryAjtechnicaldr is hiring a Customer Service Representative to provide exceptional customer service and support to our clients in Cape Town.The successful candidate will be responsible for greeting customers, responding to their inquiries, and resolving any issues that may arise.Duties and Responsibilities: Greet customers and respond to their...
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Customer Service Representative
2 days ago
Cape Town, Western Cape, South Africa Surgo HR & Training Full timeAbout the Role:We are seeking a skilled Customer Service Representative to join our team at Surgo HR & Training. The ideal candidate will have excellent communication skills and be proficient in Venda.Key Responsibilities:Provide exceptional customer service via inbound calls, resolving issues and answering queries.Utilize knowledge of healthcare, insurance,...
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Customer Service Representative
3 days ago
Cape Town, Western Cape, South Africa Rarecruit (Pty) Ltd Full timeA well established company specializing in the high quality ergonomic furniture space has an exciting opportunity for a Customer Service Representative to join their team.Having a good aptitude and attitude is a mustR15 - R20 Per month | Permanent | Start ASAP | Full time office based | ObservatoryJob Title: Customer Service RepresentativeSummary: The...