Senior Director, Data Center Management
2 days ago
Key Responsibilities
Data Center Operations:
- Drive strategic planning and priorities for data center customer and facilities management operations
- Establish and track against OKRs, KPIs, SLAs, and metrics (incl. performance, capacity, availability, budget)
- Oversee on the ground incident response, problem resolution, and change management to support Equinix customer experience
- Establish critical business continuity plans, including design and implementation of disaster preparedness, detailed project management, and logistics coordination
- Establish and track safety measures to ensure safety of frontline resources
- Ensure consistent customer, vendor, and staff experience and on-the-ground response across all data centers
- Contribute to the Equinix Centers of Excellence as and when appropriate and implement policies and procedures to ensure global consistency and effectiveness
- Coordinate with global design and construction team to expansion Site, Campus & Metro expansion strategy and ensure global consistency and effectiveness
- Ensure consistent and accurate Capacity Management of power and cooling
- Establish and manage effective Customer Project Management/Implementation, pre and post Sales contracts
- Ensure all sites achieve and remain compliant with ISO/PCIDSS/SOCI/II and other corporate accreditations
- Keep staffing levels on target in terms of number of staff as well as required skill levels
- Define, implement, and run annual financial outlooks (OPEX/CAPEX)
- Ascertain that the running costs of the data centers are kept to an optimum level whilst maintaining full service to the customers
- Own implement and drive efficiency across all sites
- Be on call for critical situations/problems within the data centers
- Focus on global consistency to ensure Equinix objectives are met and customer experience maximised
Leadership:
- Shape a collaborative, transparent, and entrepreneurial culture, in tandem with the extended global operations leadership and the corporate leadership team
- Manage and motivate the team to achieve optimum uptime of data centers and maximum customer satisfaction with regards to day-to-day operations
- Focus on Customer Experience and improving Customer Satisfaction, lead team in pursuit of Customer experience improvement objectives
- Empower frontline resources to meet customer needs through incentives and process
- Contribute to Global forums as an advocate to empower Field Operations staff, towards greatest effectiveness
- Work within a regional structure (GEM-South) and contribute at a regional and global level for new initiatives/continuous improvement
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