Senior Director, Data Center Management

2 days ago


Johannesburg, Gauteng, South Africa Equinix, Inc. Full time

Key Responsibilities

Data Center Operations:

  • Drive strategic planning and priorities for data center customer and facilities management operations
  • Establish and track against OKRs, KPIs, SLAs, and metrics (incl. performance, capacity, availability, budget)
  • Oversee on the ground incident response, problem resolution, and change management to support Equinix customer experience
  • Establish critical business continuity plans, including design and implementation of disaster preparedness, detailed project management, and logistics coordination
  • Establish and track safety measures to ensure safety of frontline resources
  • Ensure consistent customer, vendor, and staff experience and on-the-ground response across all data centers
  • Contribute to the Equinix Centers of Excellence as and when appropriate and implement policies and procedures to ensure global consistency and effectiveness
  • Coordinate with global design and construction team to expansion Site, Campus & Metro expansion strategy and ensure global consistency and effectiveness
  • Ensure consistent and accurate Capacity Management of power and cooling
  • Establish and manage effective Customer Project Management/Implementation, pre and post Sales contracts
  • Ensure all sites achieve and remain compliant with ISO/PCIDSS/SOCI/II and other corporate accreditations
  • Keep staffing levels on target in terms of number of staff as well as required skill levels
  • Define, implement, and run annual financial outlooks (OPEX/CAPEX)
  • Ascertain that the running costs of the data centers are kept to an optimum level whilst maintaining full service to the customers
  • Own implement and drive efficiency across all sites
  • Be on call for critical situations/problems within the data centers
  • Focus on global consistency to ensure Equinix objectives are met and customer experience maximised

Leadership:

  • Shape a collaborative, transparent, and entrepreneurial culture, in tandem with the extended global operations leadership and the corporate leadership team
  • Manage and motivate the team to achieve optimum uptime of data centers and maximum customer satisfaction with regards to day-to-day operations
  • Focus on Customer Experience and improving Customer Satisfaction, lead team in pursuit of Customer experience improvement objectives
  • Empower frontline resources to meet customer needs through incentives and process
  • Contribute to Global forums as an advocate to empower Field Operations staff, towards greatest effectiveness
  • Work within a regional structure (GEM-South) and contribute at a regional and global level for new initiatives/continuous improvement


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