Donor Care Officer

4 weeks ago

Durban, KwaZulu-Natal, South Africa Findojobs South Africa Full time

Job category: Health, Fitness, Medical and Optometry

Contract: Permanent

Business Unit: Durban North Mobile 2

Remuneration: R 454,610.00

EE position: Yes

Introduction

The position is to collect quality safe blood and blood products according to specific targets set per blood drive (fixed or mobile).

Key Responsibilities
  • Manages cost per unit for both whole blood and specialised collections within agreed blood drive/donor centre target by determining, packing and loading the consumables for blood drive/donor centre as per the target.
  • Maintains and validates equipment to ensure that repairs are done timeously.
  • Reports increases / decreases in consumable usage to the Clinic Supervisor as well as discrepancies in consumable stock deliveries.
  • Manages stakeholder relations at the blood drive and/or donor centre.
  • Welcomes donors by greeting them as they enter the blood drive, assists with and/or guides them to the registration table.
  • Asks donors to read pamphlets/posters before medical assessment.
  • Helps donors to complete donor forms and clarifies any queries they might have.
  • Addresses and/or reports all complaints to the in-charge before or by the end of the shift.
  • Ensures that customer needs and priorities are understood at all times.
  • Coaches team on customer service through discussion of the root cause of complaints, compliments, and queries.
  • Collects whole blood and/or apheresis units to meet assigned target.
  • Assists team packing and off-loading the vehicle at the venue efficiently and effectively.
  • Assists with setting up the blood drive in time for the arrival of donors.
  • Completes donor documentation and assessment procedure courteously, effectively, and efficiently according to relevant standard operating procedure.
  • Assists with identification and registration of donor according to relevant guideline, and checks the donor form for completeness.
  • Assists with recruitment and booking of whole blood and specialised donors to ensure team meets target.
  • Conducts basic physical checks on donors as per the SOP, captures all relevant information, and reports any deviation to the person in charge of the clinic.
  • Documents results of all basic physical checks on relevant record sheets/Donor Questionnaires.
  • Informs clinic supervisor or designated deputy of all irregularities immediately. The donor will be accepted or deferred by clinic supervisor or designated deputy in case of medical reasons.
  • Conducts confidential assessment (risk behaviour interview) with potential donors.
  • Educates donors on high-risk behaviour.
  • Prepares blood pack with the scale to ensure that the correct volume of blood is collected.
  • Prepares for phlebotomy section and carries out phlebotomy as per the relevant SOP including donor care and education.
  • Cares for donor during donation including providing refreshments and education.
  • Initiates treatment in emergencies (First Aid/CPR) with the help of the in-charge / SANBS Medical Lead Consultant pending arrival of emergency personnel.
  • Completes all documentation post-donation and any additional reports/information as required.
  • Provides post-donation care and advice.
  • Performs Clinic Supervisor duties, roles and responsibilities, according to that job description for that particular time or clinic as per operational requirements.
  • Maintains regular two-way communication by attending and participating in monthly staff meetings on matters such as strategy; values; team building; policy changes; SOPs to ensure understanding.
  • Assists the Clinic Supervisor in analysing training needs for the unit and manages staff competency through observation on relevant policies and procedures, including completion of relevant CPD's and POE's.
  • Maintains and keeps updated staff and equipment files as per relevant policies and procedures.
  • Oversees the application of all relevant policies and procedures in the unit as per the SHEQ and Operational policies and procedures.
  • Manages medical waste by ensuring that all waste generated during the blood drive is discarded as per the SOP.
  • Maintains a safe environment by ensuring that safety procedures are followed as per SOP.
Education
  • Diploma / Degree in General Nursing Sciences.
  • Code B or EB Manual driver's license.
Experience and Knowledge Requirements
  • 2 years Registered Professional Nursing experience.
Other (Knowledge and Skills)
  • Relevant SANBS policies and procedures.
  • Standards of Practice for Blood Transfusion in SA.
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