Senior Customer Care Officer

1 week ago

Durban, KwaZulu-Natal, South Africa eThekwini Municipality Full time

Vacancy Group: GOVERNANCE AND INTERNATIONAL RELATIONS CLUSTER

Reporting To: Manager (Customer Services)

Location: eThekwini, KwaZulu-Natal, South Africa

Job Purpose: Responsible for ensuring that the designated regional one stop shop functions in accordance with the Unit's vision.

Key Responsibility Areas:

  • Oversees the efficient and effective performance of a designated one stop shop.
  • Responsible to supervise and monitor the performance at satellite centres.
  • Compiles annual estimates for capital and operational needs in conjunction with the Manager.
  • Monitors and controls expenditure within the units approved estimates.
  • Interacts with relevant stakeholders.
  • Deals with disciplinary and grievance issues.
  • Attends to related tasks.

Minimum Requirements:

  • Diploma (NQF Level 6) in the Administrative field.
  • Valid motor vehicle driving license.
  • 4 years relevant experience in customer and client care.
  • Computer Literacy.

Preferred Requirements:

  • Degree (NQF Level 7) in the Administrative field.
  • 5 Years relevant experience.

Benefits:

  • Housing Subsidy: Yes
  • Leave: Yes
  • Medical Aid: Yes
  • Pension Fund: Yes
  • Remuneration: R372 957.32 / R484 118.58 PER ANNUM
  • 13th Cheque: Yes

Contact Information:

Contact Name: HUMAN CAPITAL UNIT

Contact Telephone: FOR JOB DETAILS CONTACT 031 322 7701 AND FOR SYSTEM QUERY CONTACT 031 322 6050

Policy:

  • Priority will be given to applicants who are underrepresented in terms of race, gender and disability within the occupational level of the respective advertised posts.
  • Persons with disabilities are strongly encouraged to apply.
  • An employee may be deployed to any of the offices, depots or workplaces of the municipality within its area of jurisdiction.
  • Canvassing by councilors or officials in respect of these positions will lead to disqualification of the applicants.
  • Occupational assessments may be undertaken as part of the selection process.
  • You shall be required to undergo a pre-engagement medical examination.
  • Applicants who have not been contacted within three months from the closing date should consider themselves unsuccessful.
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