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Government Relations Officer

1 week ago

Durban, KwaZulu-Natal, South Africa eThekwini Municipality Full time

About the Role:

This is an exciting opportunity to join the eThekwini Municipality as a Senior Customer Care Officer. The successful candidate will be responsible for overseeing the efficient and effective performance of a designated one stop shop.

Responsibilities:

  • Ensure that the one stop shop operates in accordance with the Unit's vision.
  • Supervise and monitor the performance of staff at satellite centres.
  • Work closely with the Manager to compile annual estimates for capital and operational needs.
  • Monitor and control expenditure within approved estimates.
  • Develop strong relationships with stakeholders.
  • Manage disciplinary and grievance issues.
  • Perform other related duties as required.

Requirements:

  • Relevant diploma or degree in the Administrative field.
  • Valid driver's license.
  • At least 4 years' experience in customer service.
  • Good computer skills.

Preferred Requirements:

  • Postgraduate qualification in the Administrative field.
  • More than 5 years' experience in customer service.

Benefits:

  • Housing allowance: yes
  • Sick leave: yes
  • Medical aid: yes
  • Pension fund: yes
  • Salary: R372,957.32 / R484,118.58 per annum
  • Thirteenth cheque: yes