Head of Operations and Sustainability

3 days ago


Randburg, Gauteng, South Africa HR-Simplified (Pty) Ltd Full time

Job title : Manager - Key Account Management (KAM). Enterprise Business Unit MANCO

Job Location : Gauteng, Roodepoort

Deadline : March 13, 2025

Responsibilities

The Manager : Global Account Management will be accountable to achieve the following objectives :

  • Manage ~1 to 4 regional MNC accounts throughout their lifetime with MTN (existing and potential perspective clients) and across and beyond MTN footprint
  • Responsible and accountable for the managed accounts revenue targets
  • Deliver account planning and manage pipeline through use of statistical data related to clients and industry trends
  • Defend accounts through understanding competitive intelligence and understanding customer's needs
  • Cross-sell and up-sell to existing clients to grow account revenues and share of wallet
  • Pursue sales opportunities and leads to close new accounts
  • Ensure delivery of financial and operational targets
  • Liaise with and manage interaction with Local Account Managers for his dedicated accounts within each OpCo and other virtual team members across all relevant functions
  • Coordinate operations related to his/her managed accounts with the Local Account Managers within each OpCo
  • Partner with bid management organization to build out detailed RFP responses and contract development
  • Develop and maintain strong long-term relationships with the key account decision makers
  • Evaluate customer preferences, pricing, product terms and conditions to ensure that client requirements are met; gather and analyze data regarding competitor pricing and products and ensure that MTN products and services fit customer requirements
  • Provide input into data collection for reporting and forecasting
  • Adhere to MTN policies for compliance and sound governance
  • Collaborate to provide direction on the service relationship for nominated accounts e.g., interlocks with supporting departments to ensure accurate billing
  • Responsible for quality bid and proposal management, identifying and reporting on key risks and issues
  • Provide inputs to decisions on new product propositions and services for customers based on his understanding of the customer requirements and needs
  • Create reports on sales pipeline and expected RFPs from the account managed
  • Develop relationships to guarantee understanding and involvement in the connectivity RFPs issued by his/her managed accounts in order to increase the chances of conversion for MTN
  • Interlock with supporting departments to ensure billing customer service centres are supporting the nominated accounts

Qualifications

Education :

  • Minimum 3 year Academic Degree (Sales & Marketing / Finance / IT)
  • English, French and Arabic (as advantage)

Experience :

  • Minimum 3 years sales management experience in managing account managers
  • Minimum 5 years sales experience in ICT industry focused on the ISP / Telecommunications sector
  • Gold Certified Seller as per MTN Sales Academy Certification process – within 12 months in the role
  • Experience with Multinational Accounts and growing accounts into large revenue accounts
  • Ability to manage virtual teams to optimize virtual collaboration and performance
  • Knowledge of sales performance reporting
  • Excellent communication skills across verbal, written, and presentation and experience of presenting to senior customers
  • Worked across diverse cultures and geographies advantageous
  • Experience in global/multinational enterprise, coupled with working in emerging markets
  • Proven track record of performance against sales targets
  • Fluency in French (desired)
  • Deep understanding of MTN products and solutions
  • Ability to share knowledge about the different solutions to address the demand with client and account team (without necessarily the need of pre-sales and specialist team)
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