L1 IT Support Technician

7 days ago


Cape Town, Western Cape, South Africa INFUSE Full time

INFUSE Cape Town, Western Cape, South Africa

We are seeking an enthusiastic and skilled L1 IT Support Technician to be a vital part of our dynamic team. If you excel at providing top-notch technical support and enjoy collaborating with diverse teams to enhance user experience, we want to hear from you

Key Responsibilities:
  • Provide prompt and effective Level 1 technical support to users, addressing their queries and technical issues with professionalism and empathy.
  • Efficiently log, dispatch, track, escalate, and follow up on support tickets to ensure timely resolution.
  • Maintain a high level of user satisfaction by delivering exceptional service and support.
  • Collaborate closely with various teams and departments to coordinate common tasks and improve IT Support service delivery.
  • Contribute to the knowledge base and documentation, ensuring resources are in place, accurate and up-to-date.
  • Undertake additional responsibilities as assigned to enhance the team's performance and user experience.
Qualifications:
  • Minimum 2-3 years of experience in remote IT support or a similar role.
  • Proficient in the administration of Windows 10/11 and macOS environments.
  • Strong experience in managing Microsoft (Office) 365 services and Google Workspace.
  • Hands-on experience with Entra ID (former Azure Active Directory).
  • Familiarity with the ITIL framework and a foundational understanding of networking concepts.
  • Experience with Mobile Device Management (MDM) solutions is a plus.
  • Knowledge of modern AI tools like ChatGPT is a plus.
Personal Competencies:
  • Outstanding collaboration and communication skills that foster teamwork across diverse groups.
  • Proficient in written and spoken English (Advanced).
  • Excellent analytical abilities with a keen attention to detail.
  • Strong focus on user needs and a commitment to delivering quality service.
  • Positive attitude, flexibility, and proactive approach to problem-solving.
  • Ability to prioritize and manage multiple tasks effectively in a fast-paced environment while adhering to deadlines.
  • Experience working within multinational teams is desirable.
Work schedule:
  • Monday-Friday, shifts 7:30 - 16:30 EEST, including 1h break.
  • Days-off on US national holidays.
  • Reduced Fridays during summer.
Seniority level

Not Applicable

Employment type

Contract

Job function

Industries: Software Development, Technology, Information and Internet, and IT Services and IT Consulting

#J-18808-Ljbffr

  • Cape Town, Western Cape, South Africa Excis Compliance ltd Full time

    Job OverviewWe are seeking a skilled Technical Service Desk Agent L1 to join our Excis Compliance ltd team. This role involves providing top-notch customer service and technical support to our clients.


  • Cape Town, Western Cape, South Africa Excis Compliance ltd Full time

    Respond to incoming service desk tickets, emails, and calls promptly and professionally.Provide first-line support for hardware, software, and application-related issues.Assist users with account access, password resets, and basic troubleshooting tasks.Troubleshooting and Issue Resolution:Diagnosing and resolving Level 1 technical issues, including desktop...


  • Cape Town, Western Cape, South Africa Stepco Recruitment Full time

    IT Support Technician - Cape TownSkilled mid-level IT support technicianAt least 3 years' experience of working in Windows desktop support, basic Windows Server Support and basic Network Installation and support.The candidate should be a technical hands-on kind of person able to, from time to time,make use of power tools to mount brackets and install...


  • Cape Town, Western Cape, South Africa Western Cape Full time

    Career Opportunity: Engineering Support TechnicianThe Department of Infrastructure in Western Cape is seeking a qualified Engineering Support Technician to join our team. This is a great opportunity for someone who wants to work on challenging projects and contribute to the success of our organization.Provide technical support and services in engineering...


  • Cape Town, Western Cape, South Africa IT Empowerment Consulting Full time

    About the Role:IT Empowerment Consulting is seeking a skilled IT Field Technician to provide technical support and services to our clients across Eastern Cape.The successful candidate will be responsible for troubleshooting, desktop support, installations, and asset management. Must have their own reliable vehicle to travel to client sites.Key...


  • Cape Town, Western Cape, South Africa IT Empowerment Consulting Full time

    Technical Support Role:We are seeking a skilled IT Field Technician to provide technical support and services to our clients across Eastern Cape.The successful candidate will be responsible for troubleshooting, desktop support, installations, and asset management. Must have their own reliable vehicle to travel to client sites.Key...

  • IT Field Technician

    5 days ago


    Cape Town, Western Cape, South Africa IT Empowerment Consulting Full time

    IT Field TechnicianLocation: Colesburg, Middelburg, Eastern CapeMust have their own vehicle.Duties & ResponsibilitiesTroubleshootDesktop SupportInstallationsAsset managementDesired Experience & QualificationsMatricA+/N+/MCSEIT Qualification NQF5- NQF62 to 3 years IT experienceMUST HAVE OWN RELIABLE VEHICLE#J-18808-Ljbffr


  • Cape Town, Western Cape, South Africa Datafin IT Recruitment Full time

    Job Title: Service Desk TechnicianWe are currently seeking an experienced Service Desk Technician to join our dynamic Support Hub team in Gauteng. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and resolving complex technical issues.Main Responsibilities:Providing first, second- and third-line...


  • Cape Town, Western Cape, South Africa Stepco Recruitment Full time

    This role is for a field technician to use his home as a based to service our clients in the greater Cape Town area. doing site visits around the Western Cape Region. A company vehicle will be provided for the site visits.The description of duties are as follows:RequirementSkilled junior to mid-level IT support technicianAt least 3 years' experience of...


  • Cape Town, Western Cape, South Africa Electrum Full time

    About the RoleWe are looking for an Infrastructure Support Technician to join our team. As an Infrastructure Support Technician, you will be responsible for supporting a highly complex environment that requires 99.9% uptime. You will assist in the building, maintenance, and troubleshooting of our rapidly expanding cloud infrastructure and leading-edge...


  • Cape Town, Western Cape, South Africa Excis Compliance ltd Full time

    Job OverviewExcis Compliance ltd is seeking a skilled Technical Service Desk Agent L1 to join our team. As a key member of our IT support team, you will be responsible for providing first-line technical support to our clients.Key Responsibilities:Respond promptly and professionally to incoming service desk tickets, emails, and calls.Provide support for...


  • Cape Town, Western Cape, South Africa Metacom (Pty) Ltd Full time

    We are seeking a highly skilled IT Support Technician to join our team at Metacom (Pty) Ltd. In this role, you will be responsible for providing technical support to our clients via phone, email, or WhatsApp regarding network-related issues.Key responsibilities include:Troubleshooting and diagnosing network problems, including connectivity issues,...


  • Cape Town, Western Cape, South Africa Novus Holdings Ltd Full time

    At Novus Print, we value the expertise and dedication of our team members. We are currently seeking to appoint an Information Technology Desktop Support Technician who will support employees on the service desk and assist with operations, troubleshooting, and maintenance of technology infrastructure and systems.Seniority levelEntry levelEmployment...


  • Cape Town, Western Cape, South Africa Lanline Technologies Full time

    We are seeking a highly motivated and customer-oriented IT Support Agent to join our team. This is an entry-level position (Tier 1) within our IT support department. The ideal candidate will be fluent in English and Xhosa. The candidate will be responsible for assisting end-users with a variety of technical issues in a timely and efficient manner. The role...


  • Cape Town, Western Cape, South Africa MHR Full time

    **The Role:**We are seeking a Clinical Support Technician to join our team at MHR. The successful candidate will be responsible for performing routine and complex blood and specimen collecting procedures to ensure safe patient care.Responsibilities:Draw blood, or other samples/specimens, from patients for various testing purposes in accordance with...


  • Cape Town, Western Cape, South Africa Excis Compliance ltd Full time

    Technical RequirementsAs a Technical Service Desk Agent L1 at Excis Compliance ltd, you will need to possess the following technical skills:Software:Windows OS (Windows 10/11)Office 365Remote desktop tools (e.g., TeamViewer, Remote Desktop)Hardware:Laptop and/or desktop computerMonitor and keyboardPrinter/scanner/copierNetworking:Basic understanding of...


  • Cape Town, Western Cape, South Africa LulaBet Full time

    Company DescriptionWe are a new and upcoming Live Studio based in Cape Town.Our aim is to deliver a world class betting/ Live Studio experience by providing professional and friendly service, delivered on a state-of-the-art platform.We are a dynamic and experienced team, in an exciting new company looking for passionate people to join us. Do you thrive in a...


  • Cape Town, Western Cape, South Africa Excis Compliance ltd Full time

    Key ResponsibilitiesProvide first-line technical support for hardware, software, and application-related issues.Assist users with account access, password resets, and basic troubleshooting tasks.Troubleshoot and resolve user problems using remote desktop tools.Document troubleshooting steps and solutions in the ticketing system.


  • Cape Town, Western Cape, South Africa IT Empowerment Consulting Full time

    IntroductionLooking for an IT Field Technician to work in Colesburg, Middelburg, Eastern Cape.Must have their own vehicle.Duties & ResponsibilitiesTroubleshootDesktop SupportInstallationsAsset managementDesired Experience & QualificationMatricA+/N+/MCSEIT Qualification NQF5-NQF62 to 3 years IT experienceMUST HAVE OWN RELIABLE VEHICLE#J-18808-Ljbffr


  • Cape Town, Western Cape, South Africa Excis Compliance ltd Full time

    About the RoleThe Technical Service Desk Agent L1 will be responsible for resolving Level 1 technical issues, including desktop application and peripheral device support. This position requires excellent problem-solving skills, strong communication abilities, and a customer-focused approach.