IT Support Technician

2 weeks ago

Cape Town, Western Cape, South Africa LulaBet Full time
Company Description

We are a new and upcoming Live Studio based in Cape Town.

Our aim is to deliver a world class betting/ Live Studio experience by providing professional and friendly service, delivered on a state-of-the-art platform.

We are a dynamic and experienced team, in an exciting new company looking for passionate people to join us. Do you thrive in a fast-paced environment and would like to be part of a motivated team – then this is for you

We offer competitive packages, a great work environment and a promise that you won't be bored if you are prepared for a challenge and want to build something great.

Job Description
JOB DESCRIPTION – SYSTEM TECHNICIAN (Support)
JOB PURPOSE
The System Technician's primary role is to provide first line support services, resolve incidents, implement authorised changes, system and security updates and upgrades, implement approved system deployments, maintain user accounts and assist with the general maintenance of the IT environment.

RESPONSIBILITIES
  1. Respond to and resolve incidents, restoring IT (Information Technology) and AV (Audio-visual) services as soon as possible, implementing workarounds if required
  2. Respond to user support requests, including hardware (PC, laptop, keyboard, mouse, monitor, AV, cameras, lighting, microphones), software and network issues
  3. Install, configure and maintain the company's technology assets (including, but not limited to IT hardware, software, applications, LAN, WAN, audio-visual equipment) in accordance with approved policies and procedures
  4. Proactively monitor all production systems, including client equipment, desktops, laptops, printers & peripherals, telephones, headsets, servers, routers, switches, firewalls, audio-visual equipment, and any other devices required for the provisioning of business services
  5. Monitor Internet availability and escalate any availability or performance issues to the service provider and management
  6. Implement new deployments, upgrades and changes in accordance with the approved change management procedures
  7. Configure and maintain user access to business applications in accordance with the approved security procedures
  8. Complete the handover procedure between shifts, ensuring that all priority issues have been resolved, any outstanding issues are handed over and the next shift is comprehensively briefed on any scheduled projects and changes due to be completed during their shift.
  9. Ensure that any spares used during a shift are replaced / re-ordered.
  10. Monitor and ensure successful completion of backups, take the necessary action to resolve and re-run failed backups.
SKILLS AND QUALIFICATIONS
  1. 1 year experience in a technical IT support role
  2. A+, N+
  3. Networking experience and experience with audio-visual equipment and technologies are an advantage
  4. May be required to acquire new skills and maintain any required certification from time to time
  5. Knowledge of system security principles
  6. Problem solving skills and resourcefulness
Additional Information
Lulabet and its group companies cultivates an innovative and collaborative company culture where employees are encouraged to explore new ideas and contribute to the company's success. With a focus on teamwork, open communication, and continuous improvement, Lulabet provides a stimulating work environment and offers perks such as competitive salaries, and opportunities for professional development. Emphasizing work-life balance and employee well-being, Lulabet fosters a supportive atmosphere where every individual can thrive and make a meaningful impact in shaping the future of the company.
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