Customer Liaison Officer

2 days ago

Randburg, Gauteng, South Africa Ecowize Full time

Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible.

We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.

Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

We are seeking a proactive and organized Revenue Acceleration Project Administrator to support our dynamic Revenue Acceleration team.

This individual will be responsible for managing administrative tasks related to revenue acceleration programmes, sales operations projects, data management, and reporting.

What you'll be doingKey Responsibilities:
  1. Provide administrative support to the Revenue Acceleration team, by managing and coordinating multiple revenue acceleration programmes and sales operations projects.
  2. This includes scheduling meetings, organising files, and managing team calendars to ensure smooth and efficient operations.
  3. Maintain and update project documentation, ensuring timelines, milestones, and deliverables are tracked and met.
  4. Serve as a point of contact for internal and external communications, responding to inquiries related to project status updates, data requests, and general sales operations support in a timely and professional manner.
  5. Communicate effectively with stakeholders, including senior leadership, to ensure alignment on project progress and objectives.
  6. Prepare and generate regular reports, dashboards, and presentations using Microsoft Excel / Power BI and other tools to support sales performance and decision-making.
  7. Provide administrative assistance in the preparation of comprehensive client experience reports, utilising output and client feedback from our CX programs.
  8. Support the administrative aspects of producing Sales Enablement content.
Knowledge and Attributes:
  1. Proven experience in an administrative role within a sales, operations, or related function.
  2. Proficient in Microsoft Teams and SharePoint, with the ability to manage collaborative projects, manage workflows, and maintain document libraries effectively.
  3. Proficiency in Microsoft Excel, including formulas, pivot tables, and data analysis.
  4. Strong working knowledge of the Microsoft Office Suite (Word, PowerPoint, Outlook).
  5. Excellent written and verbal communication skills, with a strong ability to communicate via email and engage with senior leaders.
  6. Exceptional organizational skills, attention to detail, and the ability to manage multiple tasks and projects simultaneously.
  7. Ability to work independently, prioritize effectively, and meet deadlines in a fast-paced environment.
  8. Strong problem-solving skills and a proactive approach to addressing challenges.
  9. Strong work ethic, always willing to learn and find new, innovative ways of assisting the team.
Academic Qualifications and Certifications:
  1. High school diploma or equivalent qualification.
  2. Relevant project management qualification or certification preferred.
Required Experience:
  1. Solid project administration and coordination experience preferably within a technology services environment.
  2. Experienced in utilizing Power BI and navigating through dashboards.
  3. Not a requirement but is beneficial if any experience in developing interactive dashboards or generating detailed reports.
  4. Experience with reporting and data management.
Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services.

We serve 75% of the Fortune Global and are committed to helping clients innovate, optimize and transform for long-term success.

We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.

We are also one of the leading providers of digital and AI infrastructure in the world.

NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.

We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Join our growing global team and accelerate your career with us.

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