Office Administrator
7 days ago
Job category: Others: Education and Training
Contract: Fixed Term Contract
EE position: No
IntroductionMANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available: Office Administrator - Nelspruit Learning Centre.
CORE PURPOSE
To provide clerical and administrative support to the Nelspruit Learning Centre.
CORE FUNCTIONS
Participate in the registration process:- Advise prospective students on study options.
- Administer the registration process for new students.
- Attend training workshops.
- Implement the process.
- Assist student recruitment consultants with administration tasks throughout the intake.
- Update statistics control sheet on a daily basis.
- Submit control sheets timeously to the Registry department.
- Assist with MANMIS/CRM verification and ensure all details have been correctly captured by the SRC.
- Assist with pre-selections verification.
- Comply with the workshop procedure set out by management.
- Prepare for and administer workshops in the region.
- Respond to email queries within the required timeframe (24 hours).
- Assist students with any workshop related queries.
- Provide pastoral care to students (walk-in, telephonic, and email assistance).
- Provide students with assistance during the workshop process.
- Comply with the student support procedure as set out by management.
- Respond to email queries within the required timeframe (24 hours).
- Direct and follow up queries which have been forwarded to the relevant departments.
- Ensure that excellent customer service is provided to all students at all times.
- Provide pastoral care to students (walk-in, telephonic, and email assistance).
- Offer online and in-library assistance on referencing, access to online databases, eBooks, research, and other student support related requests.
- Create a high-quality user experience in physical and online library spaces.
- Setup Zoom sessions to assist students requesting consults via the 'Book a Consult' feature on LMS.
- Accept student queries, attend to, resolve and provide feedback within 3 to 12 hours.
· Relevant Diploma.
EXPERIENCE· At least 1-2 years work experience within an office environment.
RELATED KNOWLEDGE, COMPETENCIES AND SKILLS- Computer Literate (Microsoft Office, Excel, Word, Power Point, Access, Internet, and Email).
- Must be able to make sound judgement under pressure.
- Minute taking experience.
- Proven track record and the ability to prioritise tasks.
- Numerical ability.
- Prioritisation and time management.
- Possess a high level of ethics and confidentiality.
Must be able to work during workshops and overtime when necessary.
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