Office Administrator

7 days ago


Nelspruit, Mpumalanga, South Africa MANCOSA Full time

Job category: Others: Education and Training

Contract: Fixed Term Contract

EE position: No

Introduction

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available: Office Administrator - Nelspruit Learning Centre.

CORE PURPOSE

To provide clerical and administrative support to the Nelspruit Learning Centre.

CORE FUNCTIONS

Participate in the registration process:
  1. Advise prospective students on study options.
  2. Administer the registration process for new students.
  3. Attend training workshops.
  4. Implement the process.
  5. Assist student recruitment consultants with administration tasks throughout the intake.
  6. Update statistics control sheet on a daily basis.
  7. Submit control sheets timeously to the Registry department.
  8. Assist with MANMIS/CRM verification and ensure all details have been correctly captured by the SRC.
  9. Assist with pre-selections verification.
Participate in the workshop process functions:
  1. Comply with the workshop procedure set out by management.
  2. Prepare for and administer workshops in the region.
  3. Respond to email queries within the required timeframe (24 hours).
  4. Assist students with any workshop related queries.
  5. Provide pastoral care to students (walk-in, telephonic, and email assistance).
  6. Provide students with assistance during the workshop process.
Participate in the student support functions:
  1. Comply with the student support procedure as set out by management.
  2. Respond to email queries within the required timeframe (24 hours).
  3. Direct and follow up queries which have been forwarded to the relevant departments.
  4. Ensure that excellent customer service is provided to all students at all times.
  5. Provide pastoral care to students (walk-in, telephonic, and email assistance).
  6. Offer online and in-library assistance on referencing, access to online databases, eBooks, research, and other student support related requests.
  7. Create a high-quality user experience in physical and online library spaces.
  8. Setup Zoom sessions to assist students requesting consults via the 'Book a Consult' feature on LMS.
  9. Accept student queries, attend to, resolve and provide feedback within 3 to 12 hours.
QUALIFICATIONS

· Relevant Diploma.

EXPERIENCE

· At least 1-2 years work experience within an office environment.

RELATED KNOWLEDGE, COMPETENCIES AND SKILLS
  1. Computer Literate (Microsoft Office, Excel, Word, Power Point, Access, Internet, and Email).
  2. Must be able to make sound judgement under pressure.
  3. Minute taking experience.
  4. Proven track record and the ability to prioritise tasks.
  5. Numerical ability.
  6. Prioritisation and time management.
  7. Possess a high level of ethics and confidentiality.
GENERAL

Must be able to work during workshops and overtime when necessary.

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