Sales Manager

2 weeks ago

Randburg, Gauteng, South Africa Four Seasons Hotels and Resorts Full time

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location :

Text Constant Africa's largest city, our Westcliff Hotel feels like a chic hillside village, with nine sun-splashed villas woven with courtyards, fountains and gardens. Take a ride up our glass elevator to meet friends for seasonally inspired dishes at Flames, visit our destination day spa that captures the serenity of the region with its nature-inspired treatments, or simply step out onto your room's balcony to enjoy a quiet moment as you admire the endless treetops that stretch out before you.

About Four Seasons Hotel, The Westcliff, Johannesburg

Join Our Team at the iconic Four Seasons Hotel the Westcliff, Johannesburg. A stylish urban resort elevated on a hillside with panoramic views across the Johannesburg Zoo and the prestigious neighbourhoods' of the Parks whilst working on a team that is built on mutual respect, collaboration, excellent service and a passion for food and wine.

We seek a highly motivated and service-minded individual to join the Sales Team as the Sales Manager.

The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service. Four Seasons Hotels and Resorts has been ranked FORTUNE Magazine's "100 Best Companies to Work For."

The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It's the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same." – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts

Job Summary

Our Sales team is dedicated to accommodating guest requests from the ordinary to the extraordinary.

Main Responsibilities

  1. Adhere to the Four Seasons Minimum Operating Standards including the very standards of the division.
  2. Develop individual accounts using information provided by sources such as but not limited to, World Wide Sales Offices, Front Office, regular guests, media, industry contacts and market intelligence, under the supervision of the Director of Sales and Director of Marketing.
  3. Research new market opportunities and develop strategies to penetrate companies / organizations likely to produce business for the hotel.
  4. Compile and maintain up to date Golden Sales & Catering records.
  5. Understand the Marketing Plan and objectives so as to maximize revenues while carrying out the sales and marketing activities for the property.
  6. Represent the property in all areas, internally and externally, to the highest standard, in line with established guidelines and procedures.
  7. Work closely with Sales & Marketing team (Director of Marketing, Director of Sales, Director of Revenue and Director of PR & Communications) on a daily basis as it pertains to sales and marketing activities for your responsible markets.
  8. Work closely with WSO offices on group business.
  9. Keep date records of account base performance and regularly review and forecast.
  10. Research and compile accurate and appropriate mailing lists.
  11. Prepare and report on statistics useful to our sales efforts including nationality, guest origin, booking sources, etc.
  12. Plan, organize and participate in familiarization tours as required. Invite potential users to tour the property and conduct individual tours highlighting the facilities and services.
  13. Entertain potential and existing clients in our food and beverage outlets, including weekends as and when required or appropriate.
  14. Develop overseas accounts if required to do so by planning and conducting international sales trips.
  15. Undertake all reasonable requests when asked to do so and potential duty Management shifts if rostered.
  16. Undertake other duties and responsibilities outside of the daily / weekly routine, but within the overall scope of the position.
  17. Perform other duties and projects as directed by the General Manager or Senior Management, relating to the two properties.

Learn more about what it is like to work at Four Seasons – visit us :

Successful candidate must possess legal rights to work in South Africa.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Should you not have heard from us within 10 days of application, please consider your application unsuccessful at this time.

EE candidates including disabled applicants are welcomed to apply.

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