Snr Manager: MVNO Onboarding

4 days ago


Midrand, Gauteng, South Africa Cell C Full time

At Cell C, we are not just a telecommunications company; we are a people-centric and consumer-focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer-centricity, we are seeking seasoned professionals to join our dynamic team as a Snr Manager: MVNO Onboarding.

The purpose of an MVNO (Mobile Virtual Network Operator) Onboarding Senior Manager is to oversee and facilitate the successful integration and launch of new MVNO partners. This role encompasses a range of responsibilities aimed at ensuring a smooth and efficient onboarding process, from initial engagement to full operational status.

Main Responsibilities of the Job:

  • Oversee the entire onboarding project lifecycle, including planning, coordination, and milestone tracking
  • Develop detailed project plans and timelines for onboarding new MVNOs
  • Ensure technical compatibility and oversee the configuration and testing of network interfaces
  • Manage data migration and synchronization processes
  • Build strong relationships with MVNO partners and act as the primary point of contact
  • Facilitate clear communication and manage expectations between all parties involved in the onboarding process
  • Provide training programs on network operations and offer ongoing support and guidance
  • Assist in the development of user manuals and documentation for MVNO partners
  • Analyze and continuously improve onboarding processes for efficiency and effectiveness
  • Stay updated on industry trends and technological advancements to implement best practices

Qualifications:

  • Engineering or IT degree
  • Masters will be an added advantage

Experience:

  • Telecommunications Industry Knowledge: In-depth understanding of the telecommunications industry, particularly Mobile Virtual Network Operators (MVNO)
  • Project Management: Proven experience in managing large-scale projects, with a focus on onboarding new partners or clients
  • Technical Proficiency: Strong technical background in network operations, systems integration, and telecommunications infrastructure
  • Client Relationship Management: Demonstrated ability to build and maintain effective relationships with clients and stakeholders
  • Regulatory Compliance: Knowledge of regulatory requirements and compliance standards within the telecommunications sector
  • Leadership and Team Management: Experience in leading and managing cross-functional teams, ensuring successful project delivery
  • Analytical Skills: Strong analytical and problem-solving skills to address complex technical and operational challenges
  • Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively
  • Customer Focus: A strong customer-centric approach, ensuring the onboarding process meets client expectations and requirements
  • Change Management: Experience in managing change within an organization, adapting to new technologies and processes

Cell C is an equal opportunities employer, committed to fostering a diverse and inclusive workplace where all employees are treated fairly and with respect, regardless of race, gender, age, disability, or any other protected characteristic.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Business Development, Customer Service, and Information Technology

Industries

Technology, Information and Media

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