Key Account Manager

4 weeks ago

Durban, KwaZulu-Natal, South Africa HR Genie Full time

Our client is looking for a proactive and detail-oriented Key Account Manager to manage and nurture relationships with key clients and support market growth efforts.

Responsibilities:
  • Client Relationship Management:
  • Build and maintain strong, long-term relationships with new and existing clients.
  • Understand client needs, objectives, and challenges.
  • Ensure accurate documentation, pricing, and stock information is provided to clients.
  • Facilitate timely provision of shipping and clearing documentation.
  • Assist with managing client credit limits and debtor accounts.
  • Order Management:
  • Collaborate with the team leader to ensure efficient order processing.
  • Monitor labelling and special requirements for various orders.
  • Escalate significant issues to the Business Development Manager (BDM) as needed.
  • Reporting and Brand Development:
  • Assist the BDM in creating supplier reports and providing market feedback.
  • Support brand development efforts to identify sales opportunities and increase revenue.
  • Monitor brand performance and recommend adjustments to achieve objectives.
  • Contract and Negotiation:
  • Ensure shipping and payment terms are mutually beneficial.
  • Manage pricing, discounts, and service level agreements.
  • Administration:
  • Handle diverse, fast-paced tasks with extreme attention to detail.
  • Perform strategic administrative duties and filter tasks effectively.
  • Problem-Solving and Conflict Resolution:
  • Address and resolve client concerns promptly.
  • Develop preventive strategies to mitigate future issues.
  • Market and Industry Research:
  • Stay informed on industry trends and competitive landscapes.
  • Provide clients with relevant insights and solutions based on market knowledge.
  • Sales and Revenue Targets:
  • Support the BDM in achieving sales and budget targets for assigned markets.
  • Monitor and report on key performance indicators (KPIs).
Key Skills:
  • Strong communication, negotiation, and interpersonal skills.
  • Strategic thinking and problem-solving abilities.
  • Excellent organizational skills with extreme attention to detail.
  • Quick decision-making and adaptability in a fast-paced environment.
  • Proficiency in administrative and technological tools.
  • Relationship-building and customer-focused mindset.
  • Self-motivated and goal-driven with a resilient approach.
  • Innovative, strategic thinker with a solution-oriented attitude.
  • Proven experience in key account management or a similar role.
  • Strong understanding of company products, services, and industry dynamics.
  • Results-oriented with a history of meeting or exceeding sales targets.
Qualifications:
  • Bachelors degree in Business or a related field.

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