Membership Debtors Consultant
3 weeks ago
We are seeking a Membership Debt Collection Officer to join our team. The successful candidate will be responsible for collecting outstanding membership fees, managing renewals, onboarding new members, and ensuring the successful processing of debit orders. You will play a key role in retaining members and ensuring timely payments while maintaining excellent customer service.
Key Responsibilities:
Debt Collection: Follow up on outstanding membership fees and ensure payments are collected within set deadlines.
Membership Renewals: Manage annual renewals, send reminders, and secure payments.
Debit Order Promotion: Encourage members to opt for debit order payments to streamline collections.
New Member Onboarding: Assist with registering new members and setting up their accounts.
Education: Matric (NQF4) or higher
Experience: 23 years of debt collection experience
Computer Skills: Intermediate proficiency in MS Word, Excel, Outlook & G-Suite
Language: Fluent in English with excellent communication skills
Key Competencies:
Strong negotiation and persuasion skills
Determined and results-driven mindset
Excellent interpersonal and time-management skills
High level of integrity and professionalism
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