Business Development Consultant

1 week ago


Pretoria, Gauteng, South Africa The Recruitment Council Full time

Business Unit: CPS

Department: EIS

Reports to: Senior Manager

Core Description

To manage and support customer technical solutions and provide general technical support on customer systems.

Key Deliverables / Primary Functions
  1. Execute the Managed Services business plan and strategies.
  2. Support, maintain, and manage the technical aspects of a managed Cloud / Operating system solution and ensure contracted service level agreements are met.
  3. Perform proactive activities such as health-checks, documentation updates, and performance reporting.
  4. Plan, coordinate, and implement system changes within client-specified change windows.
  5. Liaise with clients, vendors, and other partners to ensure minimal disruption to the client's day-to-day business operations.
  6. Manage, own, and coordinate the technical resolution of service disruptions in a timely manner.
  7. Assist with project delivery.
  8. Contribute to the overall team effectiveness through technical contributions, customer focus, and teamwork.
  9. Assist colleagues and contribute to quality and values.
  10. Drive a proactive culture to reduce common causes of operational problems.
  11. Understand the requirements of being part of a 24x7 on-call operation.
  12. Operate closely with associated infrastructure service teams to meet SLAs and resolve problems.
  13. Technical ability to perform firmware hardware upgrades on server platforms.
Core Functional Skills & Capabilities
  1. ICT Knowledge
  2. Infrastructure Technology
  3. Risk Management
  4. Teamwork
  5. Communication
Core Behavioural Competencies
  1. Working with people
  2. Applying expertise & Technology
  3. Delivering Results & Meeting customer expectations
  4. Analysing
  5. Deciding & Initiating Action
Culture Match / Job MatchMinimum Qualifications

NQF 6: 3-year Degree / Diploma / National Diploma in Computer Science or Information Technology OR NQF 4: Grade 12

Additional Education - Preferred / Advantage

Relevant IT certification

Experience

3 years' experience in a particular field of specialty within a large and highly complex organisation (cloud and platform support) OR 5 years' experience in a particular field of specialty within a large and highly complex organisation (cloud and platform support).

Certifications

Microsoft / MCSE, VMware Vcenter and ESXI, XEN server

Experience in implementing and maintaining Microsoft Operating Systems: Windows Server, including DNS, DHCP, VLAN, storage configuration, and administration, Hyper-V.

Perform patching using Microsoft best practice patching tools e.g., WSUS / SCCM.

Professional Memberships in Relevant IndustryLevel of Engagement & Span of Control

Span of Control: 0

Level of Engagement: Operational / Technical

Special Requirements / Employment Condition

Valid Driver's license

Ability to work extended / long hours as and when required

Workplace / Physical Requirements

Full-time Client Based Position

Billable

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