Business Development Consultant
1 week ago
Business Unit: CPS
Department: EIS
Reports to: Senior Manager
Core DescriptionTo manage and support customer technical solutions and provide general technical support on customer systems.
Key Deliverables / Primary Functions- Execute the Managed Services business plan and strategies.
- Support, maintain, and manage the technical aspects of a managed Cloud / Operating system solution and ensure contracted service level agreements are met.
- Perform proactive activities such as health-checks, documentation updates, and performance reporting.
- Plan, coordinate, and implement system changes within client-specified change windows.
- Liaise with clients, vendors, and other partners to ensure minimal disruption to the client's day-to-day business operations.
- Manage, own, and coordinate the technical resolution of service disruptions in a timely manner.
- Assist with project delivery.
- Contribute to the overall team effectiveness through technical contributions, customer focus, and teamwork.
- Assist colleagues and contribute to quality and values.
- Drive a proactive culture to reduce common causes of operational problems.
- Understand the requirements of being part of a 24x7 on-call operation.
- Operate closely with associated infrastructure service teams to meet SLAs and resolve problems.
- Technical ability to perform firmware hardware upgrades on server platforms.
- ICT Knowledge
- Infrastructure Technology
- Risk Management
- Teamwork
- Communication
- Working with people
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Analysing
- Deciding & Initiating Action
NQF 6: 3-year Degree / Diploma / National Diploma in Computer Science or Information Technology OR NQF 4: Grade 12
Additional Education - Preferred / AdvantageRelevant IT certification
Experience3 years' experience in a particular field of specialty within a large and highly complex organisation (cloud and platform support) OR 5 years' experience in a particular field of specialty within a large and highly complex organisation (cloud and platform support).
CertificationsMicrosoft / MCSE, VMware Vcenter and ESXI, XEN server
Experience in implementing and maintaining Microsoft Operating Systems: Windows Server, including DNS, DHCP, VLAN, storage configuration, and administration, Hyper-V.
Perform patching using Microsoft best practice patching tools e.g., WSUS / SCCM.
Professional Memberships in Relevant IndustryLevel of Engagement & Span of ControlSpan of Control: 0
Level of Engagement: Operational / Technical
Special Requirements / Employment ConditionValid Driver's license
Ability to work extended / long hours as and when required
Workplace / Physical RequirementsFull-time Client Based Position
Billable
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