Yes4Youth Programme Directs Administrator

3 weeks ago


Sandton, South Africa HR Genie Full time

KEY OUTPUTS:

  • Constant, consistent and clear communication daily with reservations team
  • Constant interaction with the reservations team and suppliers
  • Constant interaction with agents when required
  • Handling agent educational bookings when required
  • Assisting consultants with capturing information in the bookings from GIS
  • Assisting management with capturing month end reports
  • Assisting management with pulling reports to ensure process in team is followed and in order
  • Assisting the reservation team with daily reports
  • Receipting bookings when payment received
  • Assist in creating WETU itineraries
  • Checking availability for the reservations team
  • Assist with making provisional bookings with 3rd party suppliers
  • Assist with invitation letters
  • Assisting the reservations team with quotes and loading booking in TourPlan
  • Preparing commission and refunds to be submitted to management for authorisation
  • Upholding the values of &Beyond ... care of the people, care of land and care of the wildlife

KNOWLEDGE REQUIRED:

  • Computer literate with at least a basic working knowledge of word and excel
  • Some understanding of a reservations environment is advantageous
  • Knowledge of Tourplan advantageous or any other reservations system

SKILLS REQUIRED:

  • Tertiary qualification in Tourism or related qualification
  • Good understanding of product knowledge, third party and andBeyond Product destinations
  • Understanding of travel industry
  • Excellent computer skills including:
  1. Tourplan advantageous
  2. MS Office applications such as Word, Excel, PowerPoint and Outlook
  3. WETU advantageous
  4. Other related systems such as the Web Reporting Portal
  • Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses
  • Understanding and knowledge of the different markets in which andBeyond operates in
  • Relevant understanding of Business to create and formulate a strategy and make commercial decisions
  • Sales process and methodologies
  • Sales and Brand representation
  • Problem-solving skills
  • Experiential Creativity (Crafting Experiences)
  • Guest/Client Delight

PERSONAL GROWTH:

  • Excellent communication skills (E.g. verbal, written, reporting and body language)
  • Time management
  • Teamwork and interpersonal skills
  • Conflict management and resolution
  • Attention to detail
  • Administration and organization skills
  • P-drive Navigation
  • Paperless filing
  • Paper filing
  • Printing and binding of documentation
  • Database filing and management
  • Speed Reading and Typing

PERSONAL CHARACTERISTICS:

  • Sense of urgency and adherence to deadlines
  • Passionate about guest delight
  • Diligence and self-motivation
  • Attention to detail

EXPERIENCE REQUIRED:

  • 0- 1 year administration experience

We reserve the right not to make an appointment.

***YES4YOUTH CRITIRIA***

  • Must be a South african Citizen
  • Must be 27 years old or younger before 01 May 2025
  • must have Matric or a higher qualification
  • Must not have been apart of the Y4Y programme previously


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