Yes4Youth Programme Directs Administrator
3 weeks ago
KEY OUTPUTS:
- Constant, consistent and clear communication daily with reservations team
- Constant interaction with the reservations team and suppliers
- Constant interaction with agents when required
- Handling agent educational bookings when required
- Assisting consultants with capturing information in the bookings from GIS
- Assisting management with capturing month end reports
- Assisting management with pulling reports to ensure process in team is followed and in order
- Assisting the reservation team with daily reports
- Receipting bookings when payment received
- Assist in creating WETU itineraries
- Checking availability for the reservations team
- Assist with making provisional bookings with 3rd party suppliers
- Assist with invitation letters
- Assisting the reservations team with quotes and loading booking in TourPlan
- Preparing commission and refunds to be submitted to management for authorisation
- Upholding the values of &Beyond ... care of the people, care of land and care of the wildlife
KNOWLEDGE REQUIRED:
- Computer literate with at least a basic working knowledge of word and excel
- Some understanding of a reservations environment is advantageous
- Knowledge of Tourplan advantageous or any other reservations system
SKILLS REQUIRED:
- Tertiary qualification in Tourism or related qualification
- Good understanding of product knowledge, third party and andBeyond Product destinations
- Understanding of travel industry
- Excellent computer skills including:
- Tourplan advantageous
- MS Office applications such as Word, Excel, PowerPoint and Outlook
- WETU advantageous
- Other related systems such as the Web Reporting Portal
- Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses
- Understanding and knowledge of the different markets in which andBeyond operates in
- Relevant understanding of Business to create and formulate a strategy and make commercial decisions
- Sales process and methodologies
- Sales and Brand representation
- Problem-solving skills
- Experiential Creativity (Crafting Experiences)
- Guest/Client Delight
PERSONAL GROWTH:
- Excellent communication skills (E.g. verbal, written, reporting and body language)
- Time management
- Teamwork and interpersonal skills
- Conflict management and resolution
- Attention to detail
- Administration and organization skills
- P-drive Navigation
- Paperless filing
- Paper filing
- Printing and binding of documentation
- Database filing and management
- Speed Reading and Typing
PERSONAL CHARACTERISTICS:
- Sense of urgency and adherence to deadlines
- Passionate about guest delight
- Diligence and self-motivation
- Attention to detail
EXPERIENCE REQUIRED:
- 0- 1 year administration experience
We reserve the right not to make an appointment.
***YES4YOUTH CRITIRIA***
- Must be a South african Citizen
- Must be 27 years old or younger before 01 May 2025
- must have Matric or a higher qualification
- Must not have been apart of the Y4Y programme previously
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