Yes4Youth Programme Bateleur Club Administrator

3 weeks ago


Sandton, South Africa HR Genie Full time

KEY OUTPUTS:

  • Qualifying and distribution of all incoming reservation requests for the Bateleur Club Teams and assisting with unassigned tickets in various reservations teams (rotational basis)
  • Checking availability and holding space for new requests
  • Assisting Travel Specialists with WETU itineraries
  • Checking for Trade Conflict, prior to holding space for new requests
  • Cancelling of reservations
  • Chasing provisional reservations
  • Sending weekly administration reports to assist team on bookings travelling, outstanding payments, provisional bookings.
  • Sending lodge daysheets for the consultants, if required for last minute bookings and ensuring the information received by the &Beyond Lodges is correct
  • Assisting with updating GIS for the consultants, if required and ensuring the information is loaded correctly
  • Consistent and clear communication daily with reservations team and suppliers
  • Reconfirmation of consultant files
  1. Sending reconfirmations and vouchers and ensuring what has been confirmed to the agent or guest matches the final itinerary/confirmation
  2. What has been booked in Tourplan matches the confirmation sent to suppliers and matches the supplier invoices
  • Checking Tourplan has been updated with guest information and flight details
  • Checking and updating pick up and drop off details and all services booked correctly
  • Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife

KNOWLEDGE REQUIRED:

  • Understanding of travel industry
  • Some understanding of a reservations environment is advantageous
  • Computer literate with basic knowledge of Outlook, Word and Excel
  • Knowledge of Tourplan advantageous or any other reservations system

QUALIFICATIONS REQUIRED:

  • Tourism/Travel-Related Qualification (degree/diploma)
  • 0-1 year administration experience

SKILLS REQUIRED:

  • Communication skills and a good command of the English language both written and oral
  • Time & desk management with a focus on organizational ability
  • Attention to detail
  • Exceptionally customer focused
  • Initiative
  • Logical thinking

PERSONAL ATTRIBUTES:

  • Good interpersonal skills
  • Sense of urgency
  • Passionate about guest delight
  • Diligence and self-motivation to meet deadlines and keep on top of your job
  • Willingness/ability to share information
  • Team orientated

We reserve the right not to make an appointment.

***YES4YOUTH CRITIRIA***

  • Must be a South african Citizen
  • Must be 27 years old or younger before 01 May 2025
  • must have Matric or a higher qualification
  • Must not have been apart of the Y4Y programme previously


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