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Technical Lifecycle Management Engineer TLM ADV 1281
3 months ago
- Broad understanding of Technical Lifecycle Management (TLM) in IT.
- Prior experience as an Infrastructure Architect/Solution Architect.
- In-depth knowledge and practical experience with IT Infrastructure (Data Centres, Networks, Servers, Storage, Middleware, Cloud Technologies).
- Practical experience in TLM and IT Operations.
- Ability to conceptualize complex information and delve into details when required.
- Knowledge and experience with ITIL standards relevant to IT Operations.
- Experience with classical IT Infrastructure Operations, DevOps, and Agile software development.
- Additional responsibilities as assigned in the Agile Working Model (AWM) Charter.
- Fluent in English, including business reading and writing.
- German speaking (advantageous but not required).
- IT experience (advantageous but not required).
- Advanced skills in preparing and delivering presentations to all organizational levels.
- Communication methodology skills in large organizations/initiatives.
- IT Infrastructure Operations, IT Process Steering, IT Process Governance.
- Data Analysis (Excel, Power-BI).
- Understanding of ServiceNow (SNOW).
- Ability to collaborate with stakeholders and customers at different organizational levels.
- Ability to work both independently and as part of a team, delivering high-quality results on time.
- Self-motivated and open to proactive investigations and learning in a dynamic environment.
- Strong work ethics.
- Willingness to travel extensively, for up to 2 weeks at a time (international).
- Excellent interpersonal and organizational skills with effective communication abilities.
- 5 to 6 years of IT experience.
- Higher qualification in computer sciences/information systems or equivalent.
- Fluent in English, including business reading, writing, and presentation delivery.
- IT Operational Experience as per ITIL.
- Project management experience.
- Agile Methodology knowledge and experience.
- Consult on IT architecture processes focusing on Technical Lifecycle Management (TLM).
- Support planning, conducting, and aftercare related to TLM activities.
- Document infrastructure components and master solutions according to TLM and architecture guidelines, ensuring quality assurance.
- Monitor and report TLM activities within the Group.
- Interface with IT Service Management experts.
- Improve the quality of architecture documentation with a focus on TLM.
- Develop technical recommendations related to TLM.
- Update and maintain TLM Confluence pages, process templates, and service offerings in ServiceNow.
- Maintain and optimize IT processes in IT Service Management (ITIL) with a focus on TLM.
- Review and report the status of mandatory artifacts and activities.
- Maintain customer base data.
- Engage in TLM Crisis and Emergency Management as needed.
- Support Dev/Ops Teams (Infrastructure and Applications) in TLM activities.
- Participate in all Agile ceremonies and adhere to ZA IT HUB rules, policies, and regulations.