Front of House Coordinator

2 days ago

Milnerton, South Africa Carrick Wealth Full time

Overview Job Title: Front of House Coordinator Reports to: Group CEO's Executive Assistant Job Family: Office Support/Operations/Administration/Receptionist Type of Work: To provide reception and administrative support to the Carrick Office in Cape Town Job Function: Ensure a welcoming environment by greeting all guests, addressing inquiries, and providing relevant information. Answering all incoming phone calls in a welcoming tone Handle booking of the boardroom and coordinate with service staff to ensure that guests are provided with hospitality. Work closely with the Executive Assistant to support the Executive Team Support with arranging company events and other related projects Support with travel arrangements and courier management Assist Human Resources with the ERS Bio reports Assist with the onboarding of new joiners by arranging stationery and making sure that the workspace is set up Monitor the parking bays and arrange bays for new joiners and any other stakeholders Act as a liaison between the front-of-house and back-of-house teams, facilitating smooth communication and ensuring and ensuring seamless coordination of service. Assist in coordinating special events and other functions. Respond to guest feedback and concerns, aiming to resolve issues promptly and provide exceptional customer service to enhance the overall guest experience. Work closely with the service team to ensure well-versed customer service standards and operational procedures. Monitor the quality of cleanliness and presentation of the front of house. Keep track of inventory-related items at the front of house Foster a collaborative and positive working environment by promoting teamwork and effective communication among the front-of-house staff Attend to all administrative queries, such as courier management and updating an internal telephone list. Attend to ad-hoc duties as and when needed by various management Education Senior Certificate/Matric, post -matric qualification advantageous Experience and Requirements 3 – 5 years of working experience, must have own car Front of House | Receptionist – must have worked in this role successfully Client-facing experience, such as Receptionist/Front of House (preferably in Financial Services Industry background) Excellent Communication SkillsExcellent Organizational SkillsPunctual/Time Management SkillsComputer SkillsTelephone EtiquetteAssertive and good listening skills, Professionalism #J-18808-Ljbffr

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