Community Operations Manager- Durban Central

2 weeks ago

Pinetown, South Africa Fidelity Services Group Full time
Job title : Community Operations Manager- Durban Central Job Location : KwaZulu-Natal, Pinetown Deadline : December 25, 2024 Quick Recommended Links
  • Jobs by Location
  • Job by industries

Overall Purpose of the Job:  

  • The Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local community strategy within the branch.  The incumbent will be responsible for all operational managerial functions within the branch, including but not limited to the following:

Minimum Requirements

  • Senior Certificate or equivalent
  • Post matric qualification in General Management advantageous.
  • 3 years’ minimum experience, at Mid-Management level.
  • Grade B PSIRA Certificate
  • Valid driver’s license.
  • Firearm competency (Business purposes)
  • Grade B Security Certificate – (existing or to be obtained on appointment)

Duties & Responsibilities

Pro-active Strategy

  • Develop and continuously revise a pro-active training strategy for the area (patrols, stand-off points, joint operations, visibility drives, etc.).
  • Develop an understanding of the customer needs to drive strategy development. In conjunction with the Branch Manager, identify areas of high attrition (service, price and competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
  • Understanding of the competitive landscape as it relates to the pro-active model.
  • Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security.
  • Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trends identified.
  • Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro-active strategy.
  • Quarterly area security risk assessment to be conducted based on the modus operandi identified from all incidents (identify vulnerable areas within the areas and propose solutions / suggestions to the Branch Manager for further discussion with the community.

SAPS Involvement

  • Develop a working relationship with all key persons within the SAPS environment (sector members, sector commanders, CPF, station commander).
  • Be a key go-to-person by both operations and business to assist in solving crime incidents through SAPS contacts.
  • Attend all SAPS, crime and CPF meetings with the Branch Management team as far as possible.
  • Arranging and attending of all joint SAPS operations, visibility drives, roadblocks etc.

Customer Service

  • Assist in ensuring that all media channels (WhatsApp groups) are set up (via CMC). Ensure the process of acknowledging messages, despatching and feedback is adhered to.
  • Compile and distribute a monthly report to all stakeholders on the pro-active measures taken, and the success thereof.
  • Attend all serious crime incidents personally, and assist the client with any/all security needs.
  • Regularly meet with LSS site steering committees.

Staff Training

  • Work with training resources to ensure that specific proactive training is conducted with all reaction and LSS officers within the area (ensure training is aligned to the pro-active approach).
  • Continuous on the job training/evaluations are conducted with all staff – training to include: proactive meet & greets / open gates / stop & question / supervision of LSS guards / identification of possible weak spots (security breaches) / mind set change of reaction officers from reactive to proactive / public space protection.

Marketing Alignment

  • Keep marketing and communications informed on developments within this portfolio (Generating and communicating PR material).
  • Ensure all operations are recorded (report and photos) and sent to Branch Manager and marketing to arrange for distribution to all clients.
  • Understand and manage client perceptions identified through client perception surveys.

General

  • Assist Regional Operations Manager with general discipline in the area enforcing patrols, standoff points, and SOP adherence.
  • Managing daily, weekly, and monthly compliance and required operational duties:
  • Manage all Response areas, measuring service levels on response times and maintaining response targets set out in area KPI.
  • Compile reports, Preliminary reports for incidents and accidents, for management.
  • Manage and keep standard operating procedures to a high level, ensure that these policies are adhered to daily.
  • Control budget and manage overtime and expenses.
  • Manage and control all purchases.
  • Manage all new employees as required in the recruitment process.
  • Manage and keep track of all disciplinary hearings.
  • Co-ordinate admin staff to produce statistics on a daily, weekly and quarterly basis.
  • Conduct performance appraisals and manage HR manage system.
  • Check and control PSIRA registration/Competencies/training monthly.
  • Control Fleet requirements, managing fuel, violations, vehicle repairs and services.
  • Manage and control FAMS firearms requirements.
  • Logistics Management (i.e. distribution and control of firearms, compiling and control of all reports and paperwork).
  • Manage Payroll requirements daily and monthly (Time books, leave, OT and absenteeism).
  • Manage and improve all processes and resources to ensure compliance with the corporate Zero Harm philosophy.
  • Effectively manage incidents, including motor vehicle accidents to improve the Health and Safety of employees.
  • Ensure that area response activities are carried out in such a manner to provide excellent customer service (attrition).
  • Assisting Regional Manager with the implementation of systems.
  • Running “special projects”.
  • Dealing with IR related matters and disciplinary enquiries.
  • Monitoring/Coaching/Assisting of staff to continually improve them-selves (motivate staff).
  • Managing performance goal targets, in line with Operational requirement and company strategy.
  • Take direct and full responsibility for the Area. To be on call 24hours.
  • Monitoring of BPSI clocking’s and driving discipline of not having unmanaged clocking’s -103s.
  • Maintenance and managing of LSS sites.

  • Security / Safety  jobs

  • Community Operations Manager- Durban Central

    3 weeks ago

    Pinetown, South Africa Fidelity Services Group Full time

    **Community Operations Manager** **Region**:Durban Central** **Direct Report**:Branch Manager** **Indirect Report: Regional Operations Manager** **Overall Purpose of the Job**: The Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local community strategy within the branch....

  • Community Operations Manager- Durban Central

    2 weeks ago

    Pinetown, South Africa Fidelity Services Group Full time

    Job title : Community Operations Manager- Durban CentralJob Location : KwaZulu-Natal, PinetownDeadline : December 25, 2024Quick Recommended Links Jobs by Location Job by industries Overall Purpose of the Job:  The Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local...

  • Operations Accounts Clerk Upd Durban

    4 months ago

    Pinetown, South Africa Clicks Group Limited Full time

    **Listing reference**: 017726**Listing status**: Online- **Position summary** **Industry**:FMCG & Supply Management - **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Pinetown - **Contract**:Permanent**EE position**:Yes**Introduction** - We are looking to recruit a permanent Operations Accounts (Finance) Clerk to work for United...

  • Automotive Technician

    8 hours ago

    Pinetown, KwaZulu-Natal, South Africa Hutech Head Office Full time

    Job SummaryWe are seeking a highly skilled Automotive Technician to join our team at Hutech Head Office in Durban Upper Highway. As an Automotive Technician, you will be responsible for performing various tasks such as minor and major services, engine removal and replacement, and gearbox repair.About the RoleThis is a challenging role that requires strong...

  • Strategic Production and Operational Manager

    8 hours ago

    Pinetown, KwaZulu-Natal, South Africa Fouche & Co Recruitment Full time

    Job DescriptionThis role combines technical expertise with operational and office management responsibilities.You will play a pivotal role in cost analysis, project scheduling, and workflow optimization while ensuring smooth day-to-day office operations.The ideal candidate will excel in using tools like MS Project and Excel to manage production schedules and...

  • Technical Manager

    6 months ago

    Pinetown, South Africa Truck Centre Durban Full time

    _**JOB REQUIRMENTS**:_The ideal applicant will possess the following: - _Minimum Grade 12 or equivalent qualification. Qualified Artisan or Engineering qualification. 8-10 Years working experience in a technical environment in a dealership environment. At least 5 years in a Management position, which includes managing a large staff compliment. A tertiary...

  • Operational Efficiency and Project Optimization Specialist

    3 weeks ago

    Pinetown, KwaZulu-Natal, South Africa Fouche & Co Recruitment Full time

    **Job Overview**Fouche & Co Recruitment is seeking an experienced Operational Efficiency and Project Optimization Specialist to join our team. As a key member of our organization, you will play a pivotal role in driving operational excellence and project success.Salary: R20,000 - R25,000 CTC per annumWorking Hours: Monday - Thursday: 7 am - 4:25 pm, Friday:...

  • Efficient Operations and Project Manager

    4 days ago

    Pinetown, KwaZulu-Natal, South Africa Fouche & Co Recruitment Full time

    We are seeking a highly skilled Efficient Operations and Project Manager to join our team at Fouche & Co Recruitment.This is a unique opportunity to combine technical expertise with operational and office management responsibilities.The ideal candidate will excel in using tools like MS Project and Excel to manage production schedules and data-driven...

  • Treasury Manager

    1 month ago

    Pinetown, South Africa Jobted ZA C2 Full time

    Job Title: Treasury Manager Retail Industry (Durban) Location: Durban, South Africa Key Responsibilities: - Lead the treasury operations, including cash flow forecasting, liquidity management, and bank relationship management. - Develop and implement strategies for optimizing the use of funds and managing financial risks. - Ensure compliance with...

  • Treasury Manager

    2 weeks ago

    Pinetown, South Africa Network Recruitment Full time

    Job Title: Treasury ManagerRetail Industry (Durban)Location: Durban, South AfricaKey Responsibilities:Lead the treasury operations, including cash flow forecasting, liquidity management, and bank relationship management.Develop and implement strategies for optimizing the use of funds and managing financial risks.Ensure compliance with regulatory requirements...

  • Automotive Technician

    4 weeks ago

    Pinetown, KwaZulu-Natal, South Africa Hutech Head Office Full time

    About the RoleWe are seeking a skilled Automotive Technician to join our team at Hutech Head Office, based in Durban Upper highway. As an Automotive Technician, you will be responsible for performing various tasks related to vehicle maintenance and repair.Key ResponsibilitiesMaintain and repair vehicles to ensure they are in good working condition.Perform...

  • Financial Operations Director

    2 weeks ago

    Pinetown, KwaZulu-Natal, South Africa Network Recruitment Full time

    Job Title: Financial Operations Director Retail IndustryLocation: Durban, South AfricaJob Description:Oversee the management of treasury operations, including cash flow forecasting and liquidity management to ensure optimal use of funds and minimize financial risks.Develop and implement effective strategies for optimizing cash resources and managing...

  • Treasury Manager

    1 month ago

    Pinetown, South Africa Network Recruitment Full time

    Job Title: Treasury Manager Retail Industry (Durban) Location: Durban, South Africa Key Responsibilities: Lead the treasury operations, including cash flow forecasting, liquidity management, and bank relationship management. Develop and implement strategies for optimizing the use of funds and managing financial risks. Ensure compliance with regulatory...

  • Treasury Manager

    1 month ago

    Pinetown, South Africa Network Recruitment Full time

    Job Title: Treasury Manager Retail Industry (Durban)Location: Durban, South AfricaKey Responsibilities:Lead the treasury operations, including cash flow forecasting, liquidity management, and bank relationship management.Develop and implement strategies for optimizing the use of funds and managing financial risks.Ensure compliance with regulatory...

  • Treasury Manager

    1 month ago

    Pinetown, South Africa Network Recruitment Full time

    Job Title: Treasury Manager Retail Industry (Durban)Location: Durban, South Africa Key Responsibilities: Lead the treasury operations, including cash flow forecasting, liquidity management, and bank relationship management. Develop and implement strategies for optimizing the use of funds and managing financial risks. Ensure compliance with regulatory...

  • Operator- Manufacturing

    2 months ago

    Pinetown, South Africa Ad hoc Full time

    **A vacancy exists for a Operator at our Manufacturing Branch in Durban** **The overall scope of the work entails**: To use equipment and other steps along a production line to assist with packing products efficiently and to specified quality standards **Key Responsibilities** Control and adjust machine settings (e.g. speed, fill weight etc.) Feed raw...

  • Production Cost and Programming Manager

    2 weeks ago

    Pinetown, South Africa Jobted ZA C2 Full time

    This role combines technical expertise with operational and office management responsibilities. You will play a pivotal role in cost analysis, project scheduling, and workflow optimization while ensuring smooth day-to-day office operations. The ideal candidate will excel in using tools like MS Project and Excel to manage production schedules and data-driven...

  • Manager's Assistant Intern

    6 months ago

    Pinetown, South Africa Chem Group SA Full time

    A leading chemical manufacturing company with branches across Durban and Johannesburg. We are currently recruiting for operational individuals to join our team based at **Pinetown**. **Duties and Responsibilities**: - Filling documents - Answering telephone calls and taking down messages - Taking down meeting minutes - Setting up and organizing schedules -...

  • Project Manager

    6 months ago

    Pinetown, South Africa Saint Gobain Full time

    **The Role** - Maximise specification performance and create demand for our products and/or systems in order to drive product leadership proposition as well as drive specification vs order closure. **Requirements** Qualifications required to fulfil the role** - Diploma or relevant industry qualification in construction/building disciplines is preferred or...

  • Warehouse Operations Specialist

    2 weeks ago

    Pinetown, KwaZulu-Natal, South Africa Watershed Consulting Full time

    Job Description:Company OverviewWe are seeking an experienced Warehouse and Distribution Manager to lead our warehouse operations in Pinetown, Durban. The ideal candidate will have a proven track record in logistics, warehouse management, and people management.Key Responsibilities:Manage warehouse operations, ensuring efficient distribution in the...