IT Helpdesk Technician

1 month ago


Durban, South Africa Hoaeane Consulting Full time

IT Technician-Durban (King Shaka)-12 Months Contract

  • Providing IT support to staff
  • This position provides IT support services such as documentation, technical analysis, advice, support and problem solving in a timely manner.
  • Responding to calls and emails and keeping records on technical issues on all IT systems related.
  • The duties of the position cover the functional areas of end-user support, operational support and administration.

KPA

  • Ensure that all help desk service requests received by the department are logged and processed in the IT Service Desk then dealt with in a timely, prioritized and professional manner.
  • Response time on IT tickets Logged.
  • Unresolved Tickets
  • Monthly Reports on Helpdesk
  • Resolution Satisfaction
  • Maintain & support stability of network infrastructure.
  • Install, configure and support network, PCs, laptops, CCTV, Access control systems
  • peripheral devices including printers and other IT hardware
  • Active Directory, Exchange, Office 365& Antivirus administration & software support
  • Support IP Telephony system
  • Maintenance and expansion of CCTV system
  • Maintain Inventory of IT Department
  • Conduct Daily IT Health checks as well as backup checks
  • Responsible for troubleshooting workstations, networks, software applications, phones, copiers and other technologies.
  • Perform routine preventive maintenance on hardware and software.

Key Competencies

  • At least A + and Microsoft certificates
  • In-depth knowledge of hardware and software
  • Microsoft software (windows, office & office 365) skills
  • Networking skills
  • Up-to-date knowledge of the latest IT and software trends
  • Strong customer service ethos
  • Ability to work well with people
  • Strong communications skills
  • Excellent organizational skills
  • Ability to quickly establish good working relationships with clients.
  • Willingness to sometimes work extra hours
  • Patience
  • A logical mind
  • Enthusiasm for continual learning


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