IT Helpdesk Technician
1 month ago
IT Technician-Durban (King Shaka)-12 Months Contract
- Providing IT support to staff
- This position provides IT support services such as documentation, technical analysis, advice, support and problem solving in a timely manner.
- Responding to calls and emails and keeping records on technical issues on all IT systems related.
- The duties of the position cover the functional areas of end-user support, operational support and administration.
KPA
- Ensure that all help desk service requests received by the department are logged and processed in the IT Service Desk then dealt with in a timely, prioritized and professional manner.
- Response time on IT tickets Logged.
- Unresolved Tickets
- Monthly Reports on Helpdesk
- Resolution Satisfaction
- Maintain & support stability of network infrastructure.
- Install, configure and support network, PCs, laptops, CCTV, Access control systems
- peripheral devices including printers and other IT hardware
- Active Directory, Exchange, Office 365& Antivirus administration & software support
- Support IP Telephony system
- Maintenance and expansion of CCTV system
- Maintain Inventory of IT Department
- Conduct Daily IT Health checks as well as backup checks
- Responsible for troubleshooting workstations, networks, software applications, phones, copiers and other technologies.
- Perform routine preventive maintenance on hardware and software.
Key Competencies
- At least A + and Microsoft certificates
- In-depth knowledge of hardware and software
- Microsoft software (windows, office & office 365) skills
- Networking skills
- Up-to-date knowledge of the latest IT and software trends
- Strong customer service ethos
- Ability to work well with people
- Strong communications skills
- Excellent organizational skills
- Ability to quickly establish good working relationships with clients.
- Willingness to sometimes work extra hours
- Patience
- A logical mind
- Enthusiasm for continual learning
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