IT Support Specialist

4 weeks ago


Durban, KwaZulu-Natal, South Africa Hoaeane Consulting Full time
Job Title: IT Helpdesk Technician

Hoaeane Consulting is seeking a highly skilled and experienced IT Helpdesk Technician to join our team.

Key Responsibilities:
  • Provide timely and effective IT support to staff, including troubleshooting and resolving technical issues.
  • Respond to calls and emails, and maintain accurate records of technical issues.
  • Ensure that all help desk service requests are logged and processed in a timely and professional manner.
  • Maintain and support the stability of network infrastructure, including installing, configuring, and supporting network devices.
  • Administer Active Directory, Exchange, Office 365, and antivirus software.
  • Support IP Telephony systems and maintain and expand CCTV systems.
  • Conduct daily IT health checks and backup checks.
  • Perform routine preventive maintenance on hardware and software.
Requirements:
  • At least A+ and Microsoft certifications.
  • In-depth knowledge of hardware and software.
  • Strong customer service ethos and ability to work well with people.
  • Excellent organizational skills and ability to quickly establish good working relationships with clients.
  • Willingness to work extra hours when necessary.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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