IT Technician

**Job Advert** Experience the power of a game-changing career**

Are you an experienced IT professional ready to make a significant impact in a dynamic and supportive environment? Join our geographically dispersed IT team and be at the forefront of our technologies to run seamlessly.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

We’re looking for talented individuals who thrive on solving problems and delivering exceptional technical support.

**What you will do in this role**

As an IT Technician, you will:

- Provide technical support to ensure our technologies operate efficiently
- Collaborate with a dispersed team to support IT systems
- Conduct daily site maintenance checks and report issues for resolution
- Offer on-call support as part of a rota, including out-of-hours support
- Engage with external parties, such as clients’ project managers and IT teams
- Take ownership of faults and follow through to completion

**Your qualifications and experience**

Concentrix is a great match if you have:

- The ability to work US time zone
- Prior experience supporting multiple systems and users in a contact centre environment
- In-depth knowledge of contact centre technology and processes, with the ability to improve them
- Excellent planning, organisational, time management and communication skills
- Proven track record in adhering to and supporting change management initiatives
- Familiarity with relevant internal systems, software, and hardware (HP, Dell, Cisco, Microsoft, Avaya, Citrix, IVR, VOIP)
- Ability to multi-task, work under pressure, and operate independently

It will be a plus if you have:

- Experience with Helpdesk systems and handling requests based on priority and severity
- A results-focused mindset with high personal standards and a commitment to self-development
- Ability to work flexibly and respond to critical issues promptly
- A structured approach to resolving faults and collaborating with teams for complex issue resolution
- Proficiency in implementing and communicating new ideas and best practices

**Concentrix is an equal opportunity employer**

**Eligibility to work**

In accordance with the South Africa’s law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.

Job Reference: SA03146