1st Line IT Service Desk Analyst – Global Support

**JOB TITLE - SERVICE DESK ANALYST (1st LINE SUPPORT)** In this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. **Key Performance Areas**: -...

A leading IT Solutions provider in Johannesburg is looking for a 1st Line Service Desk Analyst to assist customers with first level support. The ideal candidate should have experience in a helpdesk role and possess relevant IT qualifications such as A+, N+, and ITIL. This role involves monitoring incident calls, ensuring service excellence, and effective...

In this role, you would be responsible for 1st line systems support to Head Office and users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. KEY PERFORMANCE AREAS WILL BE: - Providing first line systems support to head office and stores...

In this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. **KEY PERFORMANCE AREAS WILL BE**: - Providing first line systems support to head office...

In this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. **KEY PERFORMANCE AREAS WILL BE**: - Providing first line systems support to head office...

A leading IT solutions provider in Johannesburg seeks a 1st Line Service Desk Analyst to provide first-level support for technology-related issues. This role involves monitoring incident calls, handling customer communications, and ensuring service excellence. Candidates should have experience in IT Service Desk roles and a solid background in technical...

A leading IT services provider in Johannesburg is seeking a Senior Service Desk Analyst to deliver first-level support across various technologies. Responsibilities include incident management, customer communication, and coordination with technical teams. A solid background in IT and customer service is essential. This full-time role supports operations...

**Role Description**The 1st line – Risk Analyst is required to support the implementation and application of the Risk Management Framework responsibilities, including but not limited:**Specific Role Responsibilities****Process*** Ensuring delivery of quality, accurate Risk Events to clients in a timely manner, with appropriate assessment of regulatory...

A leading IT solutions provider in Johannesburg is seeking a Mid-Senior level 1st Line Service Desk Analyst to provide first-level support for various technologies. This role involves handling incident calls, updating customers, and ensuring performance meets Service Level Agreements. Ideal candidates should have customer service experience, technical...

A growing technology services provider in Johannesburg is seeking a Service Desk Analyst (L1) to deliver first-line IT support in a dynamic customer-focused environment. Ideal candidates should have 1-2 years of IT support experience and strong troubleshooting skills. You will provide support to clients through phone and email while maintaining clear...