Senior IT Service Desk Analyst – 1st Line Support Lead

**JOB TITLE - SERVICE DESK ANALYST (1st LINE SUPPORT)** In this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. **Key Performance Areas**: -...

A leading IT Solutions provider in Johannesburg is looking for a 1st Line Service Desk Analyst to assist customers with first level support. The ideal candidate should have experience in a helpdesk role and possess relevant IT qualifications such as A+, N+, and ITIL. This role involves monitoring incident calls, ensuring service excellence, and effective...

A global IT solutions provider in Johannesburg is seeking a 1st Line Service Desk Analyst to provide frontline technical support. The role involves managing incoming support requests and ensuring service quality in a fast-paced environment. Candidates should have a strong customer service focus and relevant IT training or experience. Join a dynamic team...

In this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. **KEY PERFORMANCE AREAS WILL BE**: - Providing first line systems support to head office...

In this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. **KEY PERFORMANCE AREAS WILL BE**: - Providing first line systems support to head office...

A leading IT solutions provider in Johannesburg is seeking a Mid-Senior level 1st Line Service Desk Analyst to provide first-level support for various technologies. This role involves handling incident calls, updating customers, and ensuring performance meets Service Level Agreements. Ideal candidates should have customer service experience, technical...

A leading IT solutions provider in Johannesburg seeks a 1st Line Service Desk Analyst to provide first-level support for technology-related issues. This role involves monitoring incident calls, handling customer communications, and ensuring service excellence. Candidates should have experience in IT Service Desk roles and a solid background in technical...

Overview This is a remote position. Job Title : 1st Line Support Engineer Department : IT Reports To : IT Support Lead Location : Remote Employment Type : Full-time Seniority Level : Associate / Mid-Level Start Date : September Purpose of the Role The 1st Line Support Engineer exists to provide efficient and timely technical support to internal users,...

A global IT solutions provider in Johannesburg is seeking a Senior Service Desk Analyst to provide first-line support. The role involves managing incoming customer requests, ensuring SLA adherence, and working closely with third-party suppliers. Candidates should have at least one year of experience in IT support and strong customer service skills. This...

Description The 1st line – Risk Analyst is required to support the implementation and application of the Risk Management Framework responsibilities, including but not limited : Specific Role Responsibilities Process Ensuring delivery of quality, accurate Risk Events to clients in a timely manner, with appropriate assessment of regulatory impact Partnering...