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QSR Area Manager

4 months ago

Pretoria, South Africa Kencorp Full time

Responsibilities

  • Leading multiple restaurants simultaneously
  • Coaching Restaurant Managers to ensure that store gains market share and achieve customer, people, and profit objectives
  • Drive customer excellence, facilities management, HR management, financial management, Informational management, risk management
  • Sales/ marketing and time management
  • High visibility leadership and management
  • Area manager success routine
  • Daily store audits with weekly and monthly feedback to managers
  • Regular Restaurant visits
  • Period and quarterly store audit routine
  • Attend Operations meetings and communicate with managers
  • Assist managers to draw up SMART plans
  • Following disciplinary procedures and chairing inquiries (presiding officer)
  • Assist with the opening new restaurants
  • Build and align and develop team according to company goals
  • Business annual planning (budget for the region)
  • Ensure that stores are profitable
  • Manage the local store marketing done by the Managers
  • Handle suppliers where necessary
  • Handle escalated customer complaints
  • Head Office inspections to ensure store is running operationally
  • Succession planning, people planning, and benching staff for senior positions

 

Requirements:

  • Business Management Diploma or Degree
  • 3 years experience as an Area Manager - Fast Food or Restaurant Franchise managing multiple stores at the same time (8 stores minimum) (preferably Mc, Donald’s Burger King or KFC)
  • Micros/GAAP POS experience
  • Valid Driver's license
  • Own reliable transport
  • Must be able to travel extensively
  • Only SA Citizens will be considered