Guest Services Manager

4 months ago

Cape Town, South Africa MSCL Full time
We are passionate about our people. The Msc experience is like no other, it is luxurious, yet relaxed — elegant, yet casual — sumptuous, and yet understated. Our intimate ships visit the most desirable destinations worldwide, sailing to the heart of landmark cities, as well as to hidden gems where larger vessels cannot follow. Our ships attract interesting people, who seek to share experiences beyond the expected in places beyond the ordinary, and our acclaimed staff offers a unique style of heartfelt hospitality that is sincere, thoughtful, and personal. Msc is looking for experienced hospitality professionals that are looking to develop themselves, and take their career to the next level.

We are currently actively seeking a cruise industry experienced "Guest Services Manager" to join our world reknowned fleet of luxury ships. The "Guest Services Manager" is to ensure ultimate guest experience by owning all guest complaints and aiding efficient communication through all departments. In this capacity they are the direct link between the guests and senior officers, shore side directors and Guest Relations Manager. The "Guest Services Manager" has the ability to ensure that all guests on board receive the ultimate travel experience. The decisions they make in creating Msc moments and engaging with all guests and identifying occasions which will enhance their cruise. Maintaining the atmosphere of their teams is imperative and training to should continue daily on the approach to our guests and follow up of any guest related issues. Leading the front office team, the "Guest Services Manager" has up to 8 direct reports.

To be considered for this role, you must have:

Education:
Diploma in Hospitality Management or similar preferred.

Experience:
4 Years experience in a 5 star establishment.
Cruise line experience preferred.

Knowledge, Skills & Abilities:
Demonstrate a genuine concern for guest’s wellbeing
Thorough knowledge of cruise ship operation
Excellent verbal, written and communication skills
Effective planner, problem solver
Ability to train and motivate a team.
Ability to conduct training sessions and demonstrates authority in front of crew.
Fluent in interpreting and implementing company work rules
PC knowledge: Microsoft Applications, IBS, and NVS.
Msc offers many benefits. This position is afforded comfortable, meals, paid travel to and from the ships, exceptional amenities, and extensive learning and recreational programs available to all of our teammates.

Regardless of the rank or role, we are all one Msc family. Msc Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment according to our DEI (Diversity, Equity, and Inclusion) policies without regard to race, colour, religion, sex, national origin, disability, or protected veteran status.

Work Experience Requirements
All applicants must have previous experience in working on a Cruise Ship, in a 4/5* Hotel or in an Upscale Restaurant.

Language Requirements
Good knowledge of the English language is required.

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