Guest Experience Manager
3 weeks ago
Act as an ambassador for guests
- Create memorable experiences & activities for guests at the Estate
- Help resolve any issues or complaints
- Train employees in customer service
- Create and enforce employee practices and policies
- Setting goals and objectives for the department or team to ensure that objectives are met or exceeded
- Monitoring guest feedback to identify service improvement opportunities that may require staff retraining
- Assisting with hiring new employees as needed to ensure that there is an adequate staff for peak times
- Coordinating special events such as weddings, or other gatherings & activities
- Managing budgets for food and beverage costs, labour costs, and other items related to the guest experience
- Developing standards and guidelines for staff members to follow when providing service to guests
- Facilitate experience set up
- Fill in for the Estate Manager
- 5* experience within Food & Beverage
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Guest House Manager
4 weeks ago
Cape Town, South Africa Atlantic Oasis Guest House Full time4* Guest House which consists of 10 bedrooms, Bed & breakfast. 6 Self Catering Apartments all within the area **Responsibilities** - Day to Day operation - Breakfast preparation and service - Working with selected travel agents for booking rooms at our property - Making sure rooms are ready for Arrival ( room inspection) - Welcoming guest to the guest...
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Guest House Manager
2 weeks ago
Cape Town, Western Cape, South Africa Atlantic Oasis Guest House Full time4* Guest House which consists of 10 bedrooms, Bed & breakfast. 6 Self Catering Apartments all within the areaResponsibilities Day to Day operation Breakfast preparation and service Working with selected travel agents for booking rooms at our property Making sure rooms are ready for Arrival ( room inspection) Welcoming guest to the guest house Taking payments...
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Guest Experience Manager
2 weeks ago
Cape Town, South Africa Belmond Management Full timeAs a Guest Experience Manager at Mount Nelson, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. If you’re looking to develop your skills and be part of the future of luxury, this is your moment! Primary Responsibilities Include - Provide exceptional experiences for...
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Guest Experience Manager
2 weeks ago
Cape Town, South Africa Belmond Full timeAs a Guest Experience Manager at Mount Nelson, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. If you’re looking to develop your skills and be part of the future of luxury, this is your moment! Primary Responsibilities Include - Provide exceptional experiences for...
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Guest Experience Manager
4 days ago
Cape Town, South Africa Belmond Full timeAs a Guest Experience Manager at Mount Nelson, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. If you’re looking to develop your skills and be part of the future of luxury, this is your moment!Primary Responsibilities Include: Provide exceptional experiences for guests...
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Guest Experience Manager
2 weeks ago
Cape Town, Western Cape, South Africa Marriott International, Inc Full timeJob Number Job Category Rooms & Guest Services OperationsLocation The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementFunctionThe Guest Experience Manager manages all aspects of the department including but not limited to operations, planning,...
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Guest Experience Manager
2 months ago
Cape Town, South Africa One&Only Cape Town Full timeOur Colleagues are inspired to write the story of their career, and when they do, they also write the history of One&Only. We are recruiting for this exciting role at One&Only Cape Town and we welcome you to take part, to try new things, to become immersed, and feel fulfilled. **Job Summary** **The Guest Experience Manager is responsible for the planning,...
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Guest Experience Supervisor
3 weeks ago
Cape Town, South Africa HotelJobs.co.za Full timeA slick, vibrant Hotel seeks a Guest Experience Supervisor Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service - Recognised qualification in Hospitality Management - 2 years relevant...
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Guest Experience Agent
3 weeks ago
Cape Town, South Africa Kerzner International Resorts Full timeGuest Experience Agent (8493) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...
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Snr Guest Experience Manager
1 week ago
Cape Town, South Africa Tanya Serra Full timeJob Posted: 29-Apr-2024 - Location: Cape Town - As the Senior Guest Experience Manager of this 5* Luxury Hotel, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. If you’re looking to develop your skills and be part of the future of luxury, this is your moment! - **Primary...
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Guest Relations
4 weeks ago
Cape Town, South Africa Marriott International, Inc Full time**Job Number** 23157050 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Serves as the property Manager on Duty and oversees...
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Snr Guest Experience Manager
1 week ago
Cape Town, South Africa HotelJobs.co.za Full timeAs the Senior Guest Experience Manager of this 5* Luxury Hotel, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. If you’re looking to develop your skills and be part of the future of luxury, this is your moment! **Primary Responsibilities Include** Provide Duty...
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Guest Experience Expert
2 weeks ago
Cape Town, Western Cape, South Africa Marriott International, Inc Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Protea Hotel Cape Town Sea Point, Arthur's Road, Cape Town, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience...
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Guest Experience Expert
2 weeks ago
Cape Town, Western Cape, South Africa Marriott International, Inc Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to...
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Snr Guest Experience Manager
2 weeks ago
Cape Town, Western Cape, South Africa HotelJobs Full timeAs the Senior Guest Experience Manager of this 5* Luxury Hotel, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. If you're looking to develop your skills and be part of the future of luxury, this is your momentPrimary Responsibilities IncludeProvide Duty Management...
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Guest Experience Expert
2 weeks ago
Cape Town, Western Cape, South Africa Marriott International, Inc. Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out....
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Guest Experience Expert
2 weeks ago
Cape Town, Western Cape, South Africa Marriott International, Inc. Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Cape Town Marriott Hotel Crystal Towers, Corner of Century Boulevard and Rialto Road, Cape Town, South Africa, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and...
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Guest Experience Host
3 weeks ago
Cape Town, South Africa Kerzner International Resorts Full timeGuest Experience Host (9669) **_At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...
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Guest Experience Expert
2 weeks ago
Cape Town, Western Cape, South Africa Marriott International Full timePOSITION SUMMARYOur goal is not just to smoothly manage the check-in and check-out process for our guests, but to create a truly memorable and unique experience. Our Guest Experience Experts are the ones who go the extra mile to offer a wide range of services that enhance our guests' stay. They have the freedom to navigate their workspace and take care of...
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Guest Experience Host
2 weeks ago
Cape Town, Western Cape, South Africa Kerzner International Full timePress Tab to Move to Skip to Content Link At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed...