Guest Experience Manager

3 weeks ago


Cape Town, South Africa HotelJobs.co.za Full time

Act as an ambassador for guests
- Create memorable experiences & activities for guests at the Estate
- Help resolve any issues or complaints
- Train employees in customer service
- Create and enforce employee practices and policies
- Setting goals and objectives for the department or team to ensure that objectives are met or exceeded
- Monitoring guest feedback to identify service improvement opportunities that may require staff retraining
- Assisting with hiring new employees as needed to ensure that there is an adequate staff for peak times
- Coordinating special events such as weddings, or other gatherings & activities
- Managing budgets for food and beverage costs, labour costs, and other items related to the guest experience
- Developing standards and guidelines for staff members to follow when providing service to guests
- Facilitate experience set up
- Fill in for the Estate Manager
- 5* experience within Food & Beverage


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