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Key Account Manager

2 months ago

Johannesburg, South Africa Switch Recruit Full time
Our client, who is one of the top 10, is seeking an experienced and vibrant Key Account Manager t join their current commercial team.

Requirements:
  • Matric.
  • Minimum 5 years experience in a Key Account Manager role handling all modes of transport for imports and exports within a clearing and forwarding company.
  • Own vehicle and valid license.
  • BCom is an added advantage.

Duties:
  • Managing multiple clients according to the stages in a client life cycle.
  • Ensuring the Executive Sponsor relationship is maintained with your client sponsor and the client.
  • Creating and maintaining the client information pack.
  • Manage the opening of accounts process and continuous updating of client information..
  • Be accountable for the contract negotiations process, understanding and mitigating the risk identified
  • Management of client queries.
  • Quality checking estimates and ensuring they are submitted on time.
  • Compile client-specific business reports and quality checking data integrity.
  • Identify Opportunities for growth within the clients business.
  • Record under-threat and lost accounts on CRM system.
  • Manage service level agreements through reporting and reviews including identifying exceptions and corrective actions.
  • Facilitate rate negotiations and increases
  • Arrange and control customer action plan processes for clients.
  • Identify and report on quantified value for clients.
  • Take meeting minutes and follow through to close out.
  • Manage client debtors to keep within the agreed payment terms and resolve queries in days sales outstanding.
  • Ensure standard operating procedures are signed off by the clients, documented and maintained.
  • Compile monthly revenue reports for clients and portfolio
  • Co-ordinate available client logistics training