Sales & Administration Supervisor

4 days ago

Swellendam, South Africa Southern Oil (pty) Ltd Full time

Key Performance Areas Manage all sales orders in alignment with the 99%+ On Time In Full Target Promptly escalate and handle sales orders that cannot be fulfilled Proactively pull forward maximum sales orders to drive sales volumes Train, coach, and provide constructive feedback to team members Conduct team talks and individual discussions while setting clear goals Evaluate team and individual performance against established goals Oversee the activities and performance of the sales administration team Verify order accuracy and process sales orders accordingly Accurately load pricing information and communicate price notifications to clients Regularly manage product planning online - daily and monthly Compile and send monthly and weekly sales reports to the Commercial team Liaise proactively with other departments regarding changes and instructions Communicate with management and contract customers regarding product demand, order confirmations, pricing, deliveries, and any queries received Health and Safety Participate in safety forums created by Soill for example safety meetings and safety talks Follow-up on any activities assigned through safety meetings / committees / representatives / management Report all safety incidents to the relevant people Attend safety education and refresher programmes Comply with safety policies and procedures at Soill Distribute safety information as and when required Wear protective clothing (where applicable) at all times Employee Management and Development Ensure overall compliance to relevant procedures and policies. Ensure that all team members have clearly defined job profiles Regular goal review completed to assess achievement of results Support, coaching and mentoring is continuously provided to ensure that objectives are met Ensure that development plans are in place for each employee Appropriate allocation of resources to meet operational demands Ensure that events/activities taking place in the team are effectively communicated within team Ensure adequate succession planning in order to meet ongoing and anticipated business requirements Qualification and Experience Relevant qualification in Sales Management or Customer Service Management recommended. A minimum of 3 years’ relevant working experience in a customer sales or service management environment. Knowledge, Skills, and Attributes Effective verbal and written communication and presentation skills Strong administration and time management skills Computer literacy in MS Office package with specific reference to MS Excel Strong communication and interpersonal skills Ability to work effectively in a team and collaborate with cross-functional departments Driven and self-motivated with the ability to work independently and meet deadlines Planning and organizing SOILL VALUES Ownership Accountability and Responsibility Respect We treat others how we want to be treated Strengths-Focused Together we achieve more Creating a high performance culture Transparency Open and Effective communication Integrity We walk our talk #J-18808-Ljbffr

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