Retail Account Co-ordinator

**Description**:
The main purpose of this role is to support client relationships and drive sales growth by handling administrative tasks, facilitating communication, analyzing data, and implementing strategies to maximize profitability.

**Responsibilities**:

- Analyse sales data to identify trends, risks, and opportunities.
- Develop and present management with reports that highlight key insights and recommendations.
- Serve as the primary contact for the retail segment distribution centre of the customer
- Ensure on-time and in-full delivery, in-stock availability in stores and distribution centres, and correct pricing within the customer's operational side
- Collaborate with both internal and external stakeholders to manage and optimize sales operations.
- Work closely with and support the Retail Key Account Manager and National Sales ManagerMRP Planning: Take internal and external sales data to provide sales forecasting for the business, as well as measure the performance of the forecasting.
- DC SOH Reporting: Check orders placed on low stock levels or products out of stock (OOS) and inform planners on which lines to order.
- Service Level Reports / Market Share Reports: Generate and analyse report
- Follow up and reporting of information to external stakeholders
- Liaison with buyers relating to stock levels
- Keep relevant planning department up to date on OOS products and back-in-stock dates to place orders, then follow up on these dates for the orders.
- Provide replenishment dates for OOS lines to assist planning
- Responsible for the tracking of all orders

**Health and Safety**
- Participate in safety forums and attend relevant training/programmes
- Report all safety incidents to the relevant people
- Comply with safety policies and procedures
- Wear protective clothing (where applicable) at all times

**Requirements**:
**Qualification and Experience**
- Grade 12 or Equivalent, coupled with a relevant tertiary qualification
- Proven experience as a Sales Business Analyst or in a similar role
- Strong proficiency in Excel
- Computer Literacy in MS Office Suite
- Relevant working experience in data analysis, reporting and forecasting

**Knowledge, Skills and Attributes**
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work under pressure and manage multiple priorities.
- Detail-oriented with a focus on accuracy and quality.
- Effective communication and stakeholder management.
- Time management and multitasking.

**SOILL VALUES**

**Ownership**
- Accountability and Responsibility

**Respect**
- We treat other’s how we want to be treated

**Strengths-Focused**
- Together we achieve more

**Excellence**
- Creating a high performance culture

**Transparency**
- Open and Effective communication

**Integrity**
- We walk our talk

The opportunity listed has minimum requirements listed and management reserves the right to use additional or other relevant information as criteria for short listing.

Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company policy and practice.