Senior Specialist Inbound
5 days ago
Purpose & Overall Relevance For The OrganizationResponsible and accountable for the end-to-end management of inbound logistics from factory handover through to receipt at the in-house Distribution Centre (DC) or the customer's DC for Direct-to-Customer (DRS) shipments.This encompasses all aspects of the process, including inbound planning, customs clearance, delivery scheduling, and all activities in between to ensure seamless execution. Key Responsibilities Verify and validate shipping instructions and shipment pre-advises to ensure all cargo is delivered accurately and in line with customer and business requirements. Manage inland transportation for all local sourcing directly with the factory representatives, ensuring timely and cost-effective movement of goods. Collaborate closely with 3PL Service providers to ensure all shipments are received On Time In Full (OTIF). Oversee and coordinate customs clearance processes, including documentation, broker liaison, compliance with import standards, and invoice management. Review and approve freight billing for all inbound shipments. Maintain and update the DRS Inbound Tracker, providing regular ETA and delivery readiness updates to relevant stakeholders. Prepare and distribute weekly inbound performance reports with key metrics and exception highlights. Support the compilation of end-to-end rolling forecasts, contributing to monthly targets and quarterly budget planning and financial inputs. Monitor and manage exceptions on logistics costs, identifying root causes and implementing corrective measures. Conduct Total Lead Time (TLT) analysis and adjustments to enhance operational efficiency. Perform ASN verification and Inbound Delivery (IBD) maintenance, including manual IBD creation to ensure the physical product movement matches the systematic information. Log and track all claims related to carriers and forwarders to ensure timely resolution. Prepare and log all insurance related claims for Good-In-Transit (GIT) where applicable. Support preparation of data for the annual global customs report. Execute Virtual Goods Receipt (GR) for all DRS shipments, ensuring accuracy and compliance. Follow up to ensure all deliveries are goods receipted (GRV'd) into the DC within agreed Service Level (SLAs), to allow the business to call-off all delivered products. Respond proactively to team queries, resolve operational issues affecting performance, and escape challenges where necessary. Monitor and communicate KPI performance, taking corrective actions to influence cost, productivity, and service metrics. Collaborate across cross-functional teams to deliver a seamless and efficient end-to-end inbound operation. Key Relationships Global Operations (Supply Chain, Planning, Customs) Purchasing Team Order Fulfilment Team DC Operations team Customer Service Sales and Key Accounts Management teams Product Marketing / Sports Marketing Finance team Knowledge, Skills And Abilities Proven experience in managing import and inbound logistics operations (Global and Cross-Boarder). Strong knowledge of customs clearance procedures and regulatory compliance. High proficiency in SAP and Microsoft Office Suite. Strong operational and financial acumen. Able to deliver high-quality results while managing competing priorities and tight timelines. Excellent communication, interpersonal, and administrative capabilities. Adopts a results-oriented and analytical approach, anticipating issues and driving effective solutions. Demonstrated leadership and management ability, with a customer-centric mindset. Capable of building trust-based, collaborative relationships across diverse stakeholder groups. Project management skills with a continuous Improvement mindset. Requisite Education And Experience / Minimum Qualifications Bachelor's degree in Supply chain management, Logistics. (preferred)5–7 years' experience in Supply Chain, Logistics, or Transport Operationspetent in Microsoft Office applications, SAP or similar ERP systems.adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer. #J-18808-Ljbffr
-
Inbound Product Specialist
2 weeks ago
Cape Town, South Africa Nurovant Ai Full timeWe're looking for an Inbound Product Specialist to conduct live software demos with prospective clients and guide them through how our platform works. You'll engage with people who have already shown interest, run 7–11 demos per week (around an hour each), and follow up with notes and light data tracking. This role combines inbound sales, product...
-
Senior Specialist Inbound
1 week ago
Cape Town, Western Cape, South Africa adidas Full time R400 000 - R800 000 per yearPurpose & Overall Relevance For The OrganizationResponsible and accountable for the end-to-end management of inbound logistics from factory handover through to receipt at the in-house Distribution Centre (DC) or the customer's DC for Direct-to-Customer (DRS) shipments.This encompasses all aspects of the process, including inbound planning, customs clearance,...
-
Senior Executive-Customer Care Voice-Inbound
4 weeks ago
Cape Town, South Africa EXL Full timeSenior Executive-Customer Care Voice-Inbound EXL Cape Town, Western Cape, South Africa Overview: Senior Executive-Customer Care Voice-Inbound role at EXL in Cape Town, focused on delivering high-quality inbound customer care in a policyholder billing context. Responsibilities Receive inbound calls from policyholders in a contact center environment. Process...
-
Senior Inbound Tour Consultant
4 weeks ago
Cape Town, South Africa Cullinan Holdings Limited Full timeJoin the passionate and high-performing team at African Diamond Tours and Incentives as a Senior Inbound Tour Consultant! African Diamond is one of South Africa's leading travel companies specializing in the Turkish market, proud of delivering innovative African travel solutions and experiences with a personalized approach and attention to detail. The Senior...
-
Senior Inbound Tour Consultant
1 week ago
Cape Town, Western Cape, South Africa Cullinan Holdings Full time R900 000 - R1 200 000 per yearJoin the passionate and high-performing team at African Diamond Tours and Incentives as a Senior Inbound Tour Consultant African Diamond is one of South Africa's leading travel companies specializing in the Turkish market, proud of delivering innovative African travel solutions and experiences with a personalized approach and attention to detail. The Senior...
-
Senior Inbound Tour Designer
2 weeks ago
Cape Town, South Africa Cullinan Holdings Full timeA premier travel company in Cape Town is looking for a Senior Inbound Tour Consultant. This role involves designing personalized travel itineraries while ensuring outstanding customer service. Candidates should have a strong understanding of Southern and Eastern African travel and a minimum of 8 years’ experience in the industry. Join a passionate team...
-
Senior Inbound Tour Designer
2 weeks ago
Cape Town, South Africa Cullinan Holdings Full timeA premier travel company in Cape Town is looking for a Senior Inbound Tour Consultant. This role involves designing personalized travel itineraries while ensuring outstanding customer service. Candidates should have a strong understanding of Southern and Eastern African travel and a minimum of 8 years' experience in the industry. Join a passionate team...
-
Inbound Tour Consultants
2 days ago
Cape Town, Western Cape, South Africa Executive Placings Full time R60 000 - R80 000 per yearInbound Tour Company is recruiting Junior and Senior Inbound Tour Consultants based in Cap Town Northern suburbs. This is a hybrid role, with WHF on Fridays.Requirements:Min 5 years' experience within Inbound travel to Southern Africa Detailed logistical destination knowledge of Southern Africa destinationsWide variety of product knowledge across...
-
Senior Executive-Customer Care Voice-Inbound
4 weeks ago
Cape Town, South Africa EXL Full timeSenior Executive-Customer Care Voice-Inbound EXL Cape Town, Western Cape, South Africa Overview: Senior Executive-Customer Care Voice-Inbound role at EXL in Cape Town, focused on delivering high-quality inbound customer care in a policyholder billing context. Responsibilities Receive inbound calls from policyholders in a contact center environment. Process...
-
Cape Town, South Africa Tych Business Solutions Full timeSenior Tour Consultant A luxury Destination Management Company is looking for a Senior Tour Consultant in Cape Town. The role involves assisting in designing tour packages by skillfully negotiating and contracting rates to convert inquiries and quotes into bookings profitably, with 60% of your time spent on quoting and booking confirmations and 40% on...