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Senior Executive-Customer Care Voice-Inbound EXL Cape Town, Western Cape, South Africa Overview: Senior Executive-Customer Care Voice-Inbound role at EXL in Cape Town, focused on delivering high-quality inbound customer care in a policyholder billing context. Responsibilities Receive inbound calls from policyholders in a contact center environment. Process billing transactions on behalf of policyholders, including telephone payments and account adjustments. Accurately interpret and verify billing transactions. Respond to simple as well as complex billing inquiries from policyholders. Provide policyholders with technical support on the client systems. Follow up with policyholders on outstanding items in a timely manner. Deliver highly positive service experiences consistent with our key performance metrics, quality standards and customer experience program. Perform other duties as needed. Qualifications Prior experience in insurance enrollment, healthcare administration, or patient services preferred. Strong communication, problem-solving, and organizational skills. Compassionate and patient-focused approach with attention to detail. In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets. Note: EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers. Cape Town, Western Cape, South Africa #J-18808-Ljbffr