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Product Support Sales Representative
2 months ago
Mechanical trade test - Diesel or Forklift
Minimum of 3 - 5 years sales experience within the "material handling equipment" industry
Technical/Mechanical knowledge and understanding
Excellent communication skills
People management and influencing skills
Ability to work at a senior level
Time Management
Key Performance Areas (KPI's)
KPA 1
Ensure achievement of performance targets in line with Budget requirements
KPA 2
Ensure support and maintenance of current Customer Base
KPA 3
Ensure development of new/potential customers
KPA 4
Ensure the effective and efficient administration of the relevant function in accordance with the Companies Policies and Procedures. Assist in overseeing the Workshop in the absence of the Manager
Details Key Performance Indicators (KPI's)
KPA 1: Ensure achievement of performance targets in line with Budget requirements
Sale of labour hours, spares, and outwork to meet budget requirements.
KPA 2: Ensure support and maintenance of current Customer Base
Technical support, updated service related offerings , inspection of units in the field as and when required.
KPA 3: Ensure development of new/potential Customers
Identify new/potential customers, sale of service related offerings, customer visits, growth of short term fleet.
KPA 4: Ensure the effective and efficient administration of the relevant function in accordance with the Companies Policies and Procedures
Generating and submitting quotes, quote register, call reports, site surveys, technical reports and job card planning with mechanics