Client Service Administrator Disabilities

5 days ago


Cape Town, Western Cape, South Africa Momentum Metropolitan Holdings Limited Full time
Job title : Client Service Administrator DisabilitiesJob Location : Western Cape, Cape TownDeadline : April 17, 2025Quick Recommended Links
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Requirements

  • Matric or equivalent qualification. 
  • 2 Years' administration experience in a Financial Services or Insurance Administration environment.
  • Client service experience.
  • Employee benefits experience will be an advantage.
  • Disability claims administration experience will be an advantage.
  • Intermediate Excel will be an advantage, i.e. VLOOKUPs

Duties & Responsibilities

Claims:

  • Accurate calculation and payment of Spouses & Children Benefit, Special Benefit for Children and specifically the Children's Education Benefit (CEB).
  • Assist with calculation and payment of Monthly Income, Lump Sum Disability and Critical Illness Benefits in line with Policy and Legislative conditions.

Member record maintenance:

  • Timely processing of certificate of existence, proof of education and annual recurring payments i.e. suspension, reinstatement and termination of benefits.
  • Capture data accurately on relevant systems according to Service Level Agreements

Client Servicing:

  • Ability to address queries and resolve complaints raised by clients expeditiously, in both spoken (telephonically and face-face) as well as written communication (email).
  • Dealing with client requests in a competent, efficient and professional manner.
  • Adherence to organizational and team best practice, processes and legislative requirements.
  • Maintaining a professional, consistent service delivery to ensure client retention and satisfaction.
  • Support the Administration Manager to enable efficient and effective client service.
  • Taking ownership of assigned workflow and ensure they are processed and resolved timeously and effectively.
  • Identify and report process and system failures and enhancements to improve client experience.
  • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
  • Continuously develop own expertise in terms of professional, industry and legislation knowledge.
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