Client Service Administrator Disabilities
5 days ago
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Requirements
- Matric or equivalent qualification.
- 2 Years' administration experience in a Financial Services or Insurance Administration environment.
- Client service experience.
- Employee benefits experience will be an advantage.
- Disability claims administration experience will be an advantage.
- Intermediate Excel will be an advantage, i.e. VLOOKUPs
Duties & Responsibilities
Claims:
- Accurate calculation and payment of Spouses & Children Benefit, Special Benefit for Children and specifically the Children's Education Benefit (CEB).
- Assist with calculation and payment of Monthly Income, Lump Sum Disability and Critical Illness Benefits in line with Policy and Legislative conditions.
Member record maintenance:
- Timely processing of certificate of existence, proof of education and annual recurring payments i.e. suspension, reinstatement and termination of benefits.
- Capture data accurately on relevant systems according to Service Level Agreements
Client Servicing:
- Ability to address queries and resolve complaints raised by clients expeditiously, in both spoken (telephonically and face-face) as well as written communication (email).
- Dealing with client requests in a competent, efficient and professional manner.
- Adherence to organizational and team best practice, processes and legislative requirements.
- Maintaining a professional, consistent service delivery to ensure client retention and satisfaction.
- Support the Administration Manager to enable efficient and effective client service.
- Taking ownership of assigned workflow and ensure they are processed and resolved timeously and effectively.
- Identify and report process and system failures and enhancements to improve client experience.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
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