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Groups and Incentives Operations Consultant
3 months ago
Inbound Tour Company is looking for a Groups and Incentives Operations Consultant. This role is based in Sandton.
Experience required:
Minimum of 2 5 years previous inbound tour consulting experience required
In-depth knowledge of the tourism industry, including travel industry channels, current trends, destination management, and customer expectations
Good understanding of terms and conditions
Relevant understanding of Business to create and formulate a strategy and make commercial decisions
A passion for delivering service excellence
A good knowledge of South Africa, Southern and East Africa with the ability to provide recommendations and assistance
Experience of crisis management protocols and procedures, including emergency response and risk mitigation strategies
Duties include:
Responsible for delivering and performing land tour programs and events
Handle/Travel on groups and ensure coordination in Southern and East Africa regularly
Help with the preparation and support of all operations of traveling files, ensuring quality control measures are in place
Work with the Operations Manager to ensure through strong commercial focus that all files are profitable
Maintain good relationships with partners and monitor adherence to service level standards by suppliers
Support and communication with accounts teams to ensure debtors are collected timeously and inform management of any potential bad debt
Maintain accurate and up-to-date information on all confirmed services
Oversee client itineraries and documents and ensuring prompt delivery
Ensure all country travel restrictions are taken into account in planning and executing of groups traveling
Recommendation to Operations Manager and Groups Manager to improve guest experiences and customer service
Ensure all client and/or guest complaints are forwarded to Operations Manager and Groups Reservations Manager to be replied to immediately and follow process
Be on call for any major emergencies and immediately alert the client and Regional Touring Manager
Assisting with special projects and other duties as assigned by Management
