Sales Team Leader
2 weeks ago
A team leader guides, oversees, develops, and inspires his team to achieve the goals that contribute to the growth of the department and wider organization, they do this by creating an environment that promotes positive communication, encourages bonding of team members, and drive a culture of high performance.
**Description / Task**:
- Managing Performance and achievement of team KPIs
- Leave/ Absence management ensuring required resourcing is available as per SLA.
- Ongoing sales coaching is provided to the team.
- Regular call listening to provide guidance and support.
- Quality Standards are monitored on an ongoing basis with particular focus on CSAT.
- Necessary actions are taken to address gaps (knowledge & skill).
- Participate in department related projects and change activities.
- Execute actions arising from business related projects.
- All necessary reports are completed in line with department schedule / client requirements (daily, weekly, monthly)
**Key Competencies / Skills Required**:
- Understanding of Business processes & policies
- Planning
- Leading sales teams
- Sales Coaching
- Able to successfully upskill a team.
- Professional
- Good communicator
**Behavior / characteristics**:
- People Positive
- Fair
- Approachable
- Good communicator
- Solutionist
- Role model Huntswood Culture & values
- Set clear expectations.
- Integrity
- Takes responsibility and accountability for the team’s output.
- Inspirational
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