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Account Manager
1 month ago
Our client is a leading company in the fintech industry, dedicated to empowering entrepreneurs and fostering their participation in the digital economy. They are seeking a highly motivated and skilled Account Manager to join their dynamic team in Johannesburg.
Key Responsibilities:
- Cultivate and maintain strong relationships with key retail accounts through personal interactions, online/telephonic meetings, and exceptional customer service to ensure both client needs and the company's objectives are met.
- Identify opportunities for growth within existing accounts through upselling, cross-selling, and tailored marketing strategies that highlight the value of our client's products and services.
- Seek out new business opportunities by conducting presentations, arranging meetings, and demonstrating the unique value proposition to potential customers.
- Act as the primary point of contact for customers, addressing inquiries, resolving technical issues, and ensuring timely delivery of requested products and services.
- Gather and analyze customer feedback through satisfaction surveys, and communicate insights to the team to continuously improve the customer experience.
- Monitor and track key metrics, such as revenue and profit, for each retail account to ensure target goals are met.
- Collaborate with cross-functional teams and contractors to ensure seamless and consistent service delivery to customers.
- Stay up-to-date with industry trends and competitor activities to provide valuable insights and recommendations for maintaining a competitive edge.
Qualifications and Experience:
- 4+ years of experience in an Account Management role, preferably in the retail or fintech environment.
- Relevant tertiary qualification (e.g., Diploma/Degree in BCom, Business Administration, Project Management, or related field).
- Proven ability to manage multiple accounts simultaneously.
- Strong interpersonal, communication (written and verbal), and presentation skills.
- Excellent customer service orientation and problem-solving abilities.
- Proficiency in sales, negotiation, and business development strategies.
- Strong analytical and data-driven decision-making skills.
- Advanced computer literacy skills, including proficiency in Microsoft Office Suite.
Our client offers a competitive compensation package, including bonuses, opportunities for career advancement, access to professional development resources, and a supportive and inclusive work culture that values diversity and work-life balance. Additional benefits include a flexible schedule, remote work options, a professional development budget, generous time off policies, and complimentary in-office lunches three times a week to support well-being.
If you are a motivated and skilled Account Manager with a passion for driving business growth and delivering exceptional customer service, we encourage you to apply for this exciting opportunity with our client.
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