Destination Specialist

1 week ago

Cape Town, South Africa Private Safaris Full time

**J**o**b Purpose**:
To successfully quote profitable tour products for existing as well as new clients.

**K**e**y Responsibilities**:
Sales
- Secure business and effectively cost products.
- Understand the market and margin control.
- Build up and maintain agent / supplier relationships.
- Source new products.
- Develop own sales strategy to secure more business through existing and new agents.
- Work closely with the team to achieve goals.

Operations
- Quote and design successful, creative itineraries and proposals for all market related to all groups and FIT

requests.
- Capture all bookings from start to finish in Tourplan.
- Negotiate with suppliers for better rates, cancellation policies and FOC’s.
- Find new suppliers that offer a good service and better rates.
- Follow up on quotes that have been sent out.
- Successfully run groups / FIT bookings.
- Compile all travel documentation and welcome packs.
- Handling the 24hour emergency phone.
- Prepare guide documentation and brief guide before travel date.
- Work closely with tour guides whilst on tour.
- Regularly pass on customer feedback to the Product/Reservations team

Customer in-country experience
- Call clients upon arrival in country and check on their wellbeing throughout
- Communicate any tour/excursion changes in writing to the agent and verbally to the client.
- Resolve any client issues whilst in country
- Offer, sell, book and invoice additional excursion/tours to clients in country
- Conduct at times in-person briefings with clients (e.g. VIP clients or consult with client to facilitate excursion)

Financial
- Instruct debtors to raise invoice.
- Reconcile supplier invoices for processing.
- Assist debtors clerk with invoicing / collection queries.
- Reconcile tour guide expense sheets on completion of tours / check guide salary invoices.

**A**dd**itional responsibilities**:

- Participate in supplier training and workshops.
- Reduce the transaction turnaround time.
- Demonstrate good communication skills and customer care.
- Stay current on events and changes of suppliers / product.
- Travel on educational’s and familiarizations trips.

**Job Type**: Permanent

**Salary**: From R1.00 per hour

Application Question(s):

- How many people in groups have you worked with?
- Do you have tour plan software knowledge?

**Experience**:

- Destination Management Company: 5 years (required)

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