Monitoring Centre

Job SummaryWe are seeking a highly organized and detail-oriented Monitoring Centre Operations Coordinator to join our team at Fidelity Services Group. As a key member of our operations team, you will be responsible for handling incoming signals and monitoring all Response and Patrol resources.

**Overall purpose of the job**: The aim of this role is to assist the Lead Monitoring Centre Associate in all aspects of the smooth running of the Monitoring Centre and assist associates in completion of monitoring tasks. **Minimum qualifications and experience**: - Grade 12 (Matric) - PSIRA Registered (Grade C) - 132 Shifts Worked As MCAIV - Monitoring...

**MAIN PURPOSE OF JOB**: The aim of a Monitoring Centre Associate is to handle incoming signals and the monitoring of all Response and Patrol resources. **QUALIFICATION & EXPERIENCE**: - Grade 12 (Matric) - Grade C PSIRA Registered **Responsibilities and duties**: *** **1. Administration** - Monitor and action emergency and non-emergency signals. -...

**Our client in the BPO sector is looking for a CCM Manager.** **Responsibilities**: - Conduct staff performance reviews, assess needs, cost/benefit analysis, and other operational strategy assessments. - Establish a high standard for productivity, quality, and customer service as well as define user guidelines. - Develop company systems for customer...

**Job Advert Summary**: **Purpose of the position**: The role of the Data Monitor is to support VMMC in 5 regions and to ensure a consistent flow of accurate VMMC data from a key population based in correctional services centres. The role is responsible for coordinating data collection (source data), reporting, data quality interventions and verification and...

POSITION PURPOSE To take responsibility for the day-to-day management of the Centre ensuring investment growth and maximizing income of the shopping centre through effective centre management controls. KEY PERFORMANCE AREAS 1. Assumes responsibility for the effective operations management of Centre and facilities. a. Centre Management - Keeps abreast of...

**Job Information**: Industry **Property & Real Estate*** Work Experience **4-5 years*** Currency **ZAR*** City **Cape Town*** Province **Western Cape*** Country **South Africa*** Postal Code **7100** Responsible for the management of the Centre. Ensure investment growth and maximum income of Centre through effective Centre management and asset...

Our client is looking to appoint Quality Analysts with at least 2 years of experience. **Responsibilities**: - Developing Evaluation Programs - Keeping track of the key industry trends - Monitoring Customer Interactions - Calibration Sessions - Utilization of Technology - Training and Coaching - Compliance Monitoring - Driving Innovation and Optimizing...

**Job Title:** Operations Manager - Customer Service We are seeking an experienced Operations Manager - Customer Service to lead our call centre team at Allmed Healthcare Professionals. As a key member of our operations team, you will be responsible for ensuring the efficient and effective delivery of customer service. About the Role:The Operations Manager...

Job Title: Call Center Trainer **Job Summary**: The call centre trainer is responsible for designing, developing, and delivering training programs for call centre representatives to ensure they have the necessary skills and knowledge to provide excellent customer service. **Responsibilities**: - Develop and conduct training programs for new and existing...

**At Curro,** **we care.**: **Activity Centre Manager**: **Rosen Castle Tyger Valley** **Vacancy Reference: 17800**: Hey there, education enthusiast! Curro is on the hunt for vibrant teachers who love learning as much as teaching. Ready to spark curiosity, ignite passion and nurture the love for learning? Join the Curro clan and let's make education fun...

Situated within the Central Reservations contact centre office for this luxury international 5* brand based in Cape Town. Hospitality experience within a luxury brand. **Business Unit or Division**: Central Reservations, Europe Responsible to: Director of Customer Contact, NEAA & SE **Responsible for**: **Contact Centre Team** **Scope & Purpose**: -...

**Job Overview:**Fempower is a dynamic and growing company that is seeking a highly skilled and experienced professional to fill the role of Contact Centre Operations Manager. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of the contact centre, including supervising staff, monitoring performance...

**REPORTS TO**:OPERATIONAL EXECUTIVE **MAIN PURPOSE OF JOB**: The overall purpose of the position is to effectively manage and improve the functions of the Operations Contact Centres (Customer Contact Centres and Central Monitoring Centres) and all related functions for Fidelity ADT Coastal Region. To align these functions to the strategic objectives of the...

Our client based in Century City (Cape Town) is looking for a professional, motivated, and well-spoken Team Leader. Responsible for managing and driving a team of inbound Contact Centre employees to achieve service levels through an agreed turnaround time. This role is to act as the point of contact for all escalations and queries and ensure...

PG Glass is the leading supplier of auto glass and building glass replacement services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic® chip repair, windscreen wipers, TempSecure windows and replace glass in homes and buildings. A 24 hour contact centre is available to serve customers and process...

**Sagen Advisory Recruitment company** is recruiting a highly skilled and motivated Centre Manager to join the team of a reputable property development and management company, known for its commitment to excellence. With a diverse portfolio of properties and centers, they strive to create exceptional environments that meet the needs of their tenants and...

**Job Advert Summary**: **Purpose of the position**: The data monitor plays a key role in ensuring a consistent flow of accurate data from a key population based within the unique environment of Correctional services. The role is responsible for coordinating data collection (source data), reporting, data quality interventions and verification **Minimum...

Customer Call Centre Manager Founded in 2004, the IDM Group has established itself as South Africa’s leading debt management business. We pride ourselves on providing the best debt counselling and financial solutions to South African consumers. To date, we have assisted more than 40,000 clients. As the industry leader and owner of DebtBusters, South...

**Overall purpose of the job**:As the Contact Centre Sales Manager you will be accountable for the daily running and management of the Call Centre Sales Services through the effective use of resources. This will include Inbound, Outbound, and Digital Campaigns The Call Centre Manager ensures that the operations support Fidelity Services strategic plans and...