Workforce Planner Lead
4 days ago
Workforce Planner Lead Job Location : Gauteng, Johannesburg Deadline : December 30, 2025 Quick Recommended Links Jobs by Location Job by industries Job Description The Workforce Planner Lead is responsible for overseeing the workforce planning team and ensuring optimal staffing levels to meet call centre performance targets. This role involves advanced forecasting, strategic planning, and leadership to drive efficiency and productivity within the call centre. Responsibilities Develop and maintain accurate short-term and long-term forecasts of call volumes and staffing requirements. Create and manage agent schedules to align with forecasted demand and service level agreements. Monitor real-time performance and make intraday adjustments to optimize productivity and service levels. Collaborate with team leaders and operations to manage shrinkage, absenteeism, and schedule adherence. Analyze workforce metrics and trends to identify areas for improvement and support strategic decision‑making. Provide regular reports and recommendations to management on workforce planning performance. Skills & Experience Strong analytical and problem‑solving skills. Proficiency with workforce management tools (e.g., NICE, Verint, Genesys WFM). Excellent communication and collaboration abilities. Experience in a contact centre or similar fast‑paced environment preferred. Qualifications Bachelors Degree in Business Administration Statistics or related field Skills Action Planning Agile Project Management Change Management Executing Plans Legal Practices Occupational Safety and Health Oral Communications Policies & Procedures Professional Presentation Project Delivery Management Safety Management Servant Leadership Competencies Builds Effective Teams Communicates Effectively Customer Focus Directs Work Drives Engagement Drives Results Ensures Accountability Financial Acumen Education NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent Closing Date : 20 July 2025 #J-18808-Ljbffr
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Johannesburg, South Africa Old Mutual Full timeA leading financial services company in Johannesburg is looking for a Workforce Planner Lead. You will be responsible for overseeing the workforce planning team, developing forecasts for call volumes, and ensuring optimal staffing. The ideal candidate has strong analytical skills and experience with workforce management tools. A Bachelor's degree in a...
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Workforce Planner
1 week ago
Johannesburg Metropolitan Area, South Africa Betway Africa Full time R80 000 - R150 000 per yearWho we areWe're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.Our journey at Betway Africa started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 300+ talented and exceptional people at the forefront of the...
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Workforce Management Planner
1 week ago
Johannesburg, South Africa Job Crystal Full time**Overall Purpose of the Role**: the business is a purpose-led business with a strong entrepreneurial identity and a high performance culture. As one of the fastest growing startup digital banks in the world, it is a fast moving environment comprised of multiple moving parts. The care and growth of its people are at the centre of the business. People that...
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Senior Workforce Management Planner
1 week ago
Johannesburg, South Africa iLaunch Full time**Scheduling & Automation of scheduling**: -Nationally and Internationally, ensuring in line withlabour laws and agreements Real-Time Management (RTM) & Intraday Monitoring & Reforcasting for demand Data and Insights - prepare performance reports and Insights (e.g., adherence, occupancy, forecast accuracy, SLA attainment) **Leadership & Collaboration**:...
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Monitor Workforce Connectzone
1 day ago
Johannesburg, South Africa Absa Bank Limited Full timeEmpowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary To...
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Site Planner
4 days ago
Johannesburg, South Africa Hatch Ltd. Full timeA leading engineering firm seeks a motivated Site Planner for a 12-month Fixed Term Contract in Johannesburg, South Africa. Responsibilities include planning and progress measurement for complex projects. Ideal candidates will have 8-15 years of relevant experience and proficiency in Primavera P6. The company is committed to building a diverse workforce,...
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Planner Intern
3 days ago
Johannesburg, South Africa Hatch Full time**Requisition ID**:77486 **Job Category**:Engineering **Location**:Johannesburg, Gauteng, South Africa With over six decades of business and technical experience in the mining, energy, and infrastructure sectors, we see challenges evolving in every industry. We respond quickly with solutions that are smarter, more efficient, and innovative. We draw upon...
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Maintenance Planner
1 week ago
Johannesburg, South Africa STELO Full time**Position: Maintenance Planner** Contract opportunities exists for Maintenance Planners (Fixed and HME) in the Mining Industry in the Northern Cape, South Africa. **Duties and Responsibilities**: - List tasks to be executed and sequence of tasks, identify constraints and risks of tasks, identify permit requirements, identify relevant work instructions...
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Planner (Junior)
1 week ago
Johannesburg, South Africa Hatch Full time**Requisition ID**:88768 **Job Category**:Project Management **Location**:Johannesburg, Gauteng, South Africa Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries...
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Workforce Management Real Time Analyst
7 days ago
Johannesburg, South Africa Absa Bank Limited Full timeEmpowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...