Strategic Workforce Planning Lead – Call Center

**Job Description**: Posted Monday, July 14, 2025, 11:00 PM **Advanced Call Center Technologies** - Job Description **Trainer** **Reports To**: Manager, Training & Quality **Department**: Training **FLSA**: Non-Exempt **Prepared By**:Human Resources **Position Summary** - Under the general direction of the Director of Training & Quality, facilitates company...

**Job description** **Essential Duties and Responsibilities** Monitors associates real-time productivity to achieve production and revenue goals. Coaches and develops associates to improve quality, performance and productivity. Develops and implements goals and action plans as needed. Motivates and rewards associates using company and client incentive...

WhatsApp to apply. 0687161231 We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. Responsibility - Answering or making calls to clients to learn...

Lead Call Center & Screening SpecialistOverviewWe are seeking an experienced and motivated Lead Call Center & Screening Specialist tooversee the daily operations of our growing call center and intake/screening team. In thisleadership role, you will ensure staff are managing time effectively, delivering high-quality clientinteractions, and meeting...

Lead Call Center & Screening SpecialistOverviewWe are seeking an experienced and motivated Lead Call Center & Screening Specialist tooversee the daily operations of our growing call center and intake/screening team. In thisleadership role, you will ensure staff are managing time effectively, delivering high-quality clientinteractions, and meeting...

**_ Equity Statement :Preference will be given to suitably qualified Applicants who are members of the_** **_designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating_** **_Division._** **_ Alternative Application Methods: (Completed Curriculum Vitae to be submitted)_** Post: E-mail: Fax: before the closing date of...

Workforce Planner Lead Job Location : Gauteng, Johannesburg Deadline : December 30, 2025 Quick Recommended Links Jobs by Location Job by industries Job Description The Workforce Planner Lead is responsible for overseeing the workforce planning team and ensuring optimal staffing levels to meet call centre performance targets. This role involves advanced...

Duties will include but not be limited to: - Ensuring staff commitment, daily operational effectiveness, and maintaining best-in-class customer service - Implement and act in accordance with the information security policies of customer contracts and business in general - Direct, guide, control, teach, lead and motivate collaborators under their...

Currently we are searching for a Call center supervisor for Johannesburg, South Africa. **Responsibilities of this Post**: Hire, train, coach and lead call centre team as they provide services to our customers. Supporting call centre agents through difficult calls, defusing angry customers and assisting the team members where important decisions needs to be...

**Lead Call Center & Screening Specialist**: **Overview**: We are seeking an experienced and motivated Lead Call Center & Screening Specialist to oversee the daily operations of our growing call center and intake/screening team. In this leadership role, you will ensure staff are managing time effectively, delivering high-quality client interactions, and...